Universal Language Service, Inc. · 1 week ago
IT Help Desk Technician 1
Bellevue, WA
Full-time
Onsite
New Grad, Entry Level
0+ years expUniversal Language Service, Inc. is seeking an IT Help Desk Technician I to provide first-level technical support for hardware, software, and network-related issues. This role involves responding to service requests, troubleshooting problems, and ensuring prompt resolution or escalation while maintaining a professional work ethic and awareness of security policies.
EducationInformation TechnologyInternetService IndustryTranslation Service
Responsibilities
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Diagnose and resolve basic hardware, software, and network issues
Escalate complex problems to higher-level support as needed
Install, configure, and maintain desktop systems, laptops, printers, and mobile devices
Support software rollouts, updates, and routine maintenance
Assist both internal and external users with system access, usage and business process issues
Document support activities, resolutions, and updates in the helpdesk ticketing system
Update documentation and processes
Maintain inventory of IT equipment and supplies
Assist with user account management using Active Directory and Azure Entra ID, activate/deactivate users and reset passwords, as needed
Address printer needs: install, change toners, troubleshoot errors, etc
Maintain a work schedule at a minimum of 40 hours per work week (not including afterhours work) of Monday through Friday, 8:00 AM to 5:00, in the Bellevue Corporate Office, unless otherwise required by the Company
Other duties and special projects, as assigned
Prepare workstations for new employees, including deployment of HW and SW as required
Setup and removal of user’s accounts for IT systems as needed
Troubleshoot systems including HW and SW as needed
Work with external Vendors on support ticket escalations
Generate or prepare reports for management as needed
Manage Windows updates and other security updates to user workstations
Assist with system maintenance and testing as needed outside of regular business hours
Participate in “on call” scheduling to support the business’s IT needs 24x7
Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow
Assist external customers with password resets and other access issues
Troubleshoot customer issues related to company business processes
Set up, configure, and deploy iPads to clinical and administrative departments
Ensure iPads are connected to secure Wi-Fi networks and troubleshoot connectivity issues
Provide on-site technical assistance to staff, including basic iPad functionality and app support
Monitor device performance and escalate hardware or software issues as necessary
Document technical procedures and maintain asset inventory
Work collaboratively with IT and clinical teams to ensure devices meet compliance and security standards
Support periodic updates, reconfiguration, and re-deployment of mobile devices as needed
Execute manual and/or automated test cases under guidance from senior QA staff
Document and report test results clearly and accurately
Identify, document, and track software defects using tools like Jira, Bugzilla, or Azure DevOps
Re-test fixes and verify resolution of defects
Review functional and technical requirements to ensure testability
Assist in identifying unclear or incomplete specifications
Work closely with developers, business analysts, and other QA team members
Participate in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives
Create and maintain test cases, test scripts, and test data
Update documentation based on changes in application features or requirements
Assist in setting up and maintaining QA test environments
Ensure test systems mirror production conditions where applicable
Promote QA best practices and contribute to continuous improvement of testing processes
Stay informed about tools and trends in software testing
Support QA automation efforts by maintaining test scripts or executing them as directed
Learn and use basic automation frameworks and tools
Perform regression testing to validate functionality after code changes
Ensure previously working features remain stable
Conduct basic UI/UX checks to identify inconsistencies, broken elements, or usability issues
Qualification
Required
High school diploma or equivalent required; Associate's degree or IT certifications (e.g., CompTIA A+/Network+) preferred
0–2 years of experience in a technical support or IT helpdesk role
Basic understanding of Windows and Mac operating systems
Familiar with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity
Expert level familiarity with Windows OS
Familiarity with Microsoft Office 365, Active Directory, and common business applications
Experience with Active Directory and/or Azure Entra ID
Basic understanding of PC troubleshooting
Basic printer knowledge and troubleshooting
Strong communication and customer service skills
Ability to work independently and respond quickly to on-site support needs
Comfortable working in a hospital environment, including patient-facing areas
Demonstrate professional work ethic and high level of integrity dealing with confidential company and user information
Ability to prioritize tasks and work efficiently under pressure
Willingness to learn and adapt in a dynamic environment
Preferred
Experience supporting Apple iOS devices in an enterprise or healthcare setting preferred
Familiarity with Bluetooth and wired audio device pairing
Experience with Mobile Device Management (MDM) systems (e.g., Jamf, Intune) preferred
Knowledge of HIPAA and healthcare data handling best practices preferred
Previous experience in a hospital or clinical support role preferred
Company
Universal Language Service, Inc.
Universal Language Service is the premier Interpreter and Translator referral service agency offering experienced certified professionals for Over-the-Phone, Video Remote, On-Site Interpretation, Document and Multimedia Translation in over 200 Languages including Sign, Tactile and Captioning.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Elena Vasiliev
Chief Executive Officer
Company data provided by crunchbase