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Inside Higher Ed · 3 weeks ago

Client Relations Specialist - Lab Outreach Customer Service

Columbus, OH

Full-time

Onsite

Mid, Senior Level

4+ years exp

The Ohio State University is a prominent educational institution seeking a Senior Outreach Coordinator. This role is responsible for serving as a liaison between outside clients and the clinical laboratories, ensuring outstanding customer service and managing collaborations with various healthcare organizations.

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Responsibilities

Serves as the liaison between outside Clients and the Clinical Laboratories at The Ohio State Wexner Medical Center

Responsible for outstanding customer service between all entities

Develops and manages collaborations with laboratory administration and administrative leadership of regional hospitals and outreach clients

Responsible for coordinating all outreach collection facilities, including client services, courier services, sales and marketing and technical support

Supports the mission, vision, values, and strategic initiatives of the organization and demonstrates a commitment to quality service to patients, physicians, the public and co-workers

Functions as an integral part of the laboratory operations outreach team

Responsible for working in partnership to identify, develop and implement operational opportunities to enhance the Wexner Medical Center's operations and to extend net revenue for OSUWMC clinical laboratories

Serves as a liaison between the medical center and community organizations, clinics, healthcare organizations, elder communities and their organizations, as well as government agencies

Engages and supports contracted clients of OSU Reference Laboratories (OSURL) through customer service, test audits, quality reports, financial reports, billing audits