NEOGOV · 1 week ago
Information Technology Support Technician III (DL) - Kapolei, Oahu
Kapolei
Full-time
Onsite
Mid Level
$4,563/mo - $4,563/mo
3+ years expNEOGOV is seeking an Information Technology Support Technician III to assist in conducting studies of work processes and user needs. The role involves developing applications, managing IT resources, and providing training to users on various computer systems and software applications.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assisting an IT Specialist in conducting studies of work processes, procedures and operations of simple complexity to determine user's needs
Developing applications for micro computer users utilizing various micro computer software in a localized environment
Managing, operating, maintaining and monitoring of information technology resources which includes mini/micro, mainframe, network, and other computer systems, application software, peripheral devices
Providing training and assistance to users on basic system procedures and a variety of mini/micro, mainframe, network and other computer software application programs
Writing and editing procedure language
Perform other duties as required
Qualification
Required
Graduation from high school or GED
Three (3) years of experience in an IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of networking equipment (e.g. modems, line drivers), various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail), and peripheral equipment (e.g., laser printers, disk drives, UPS - uninterruptible power supply)
For this position, applicants must possess a current and valid driver's license to operate a motor vehicle
Preferred
Successful completion of a two-year degree (e.g., Associate's Degree) from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/Networking Technology related field may be substituted for one (1) year of Specialized Experience
Successful completion of a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for two (2) years of Specialized Experience
A Bachelor's degree in Computer Science, Information Technology/Electronics/Networking Technology related field or comparable major from an accredited college or university may be substituted for two (2) years of Specialized Experience
Benefits
13 paid holidays each year, and 14 during election years
21 vacation leave days per year
21 sick leave days per year
Reasonable time off with pay for jury or witness duty, death in the family, for certain military duty, and for donating to the Blood Bank
Employer contribution to premiums for enrollment in the state sponsored medical, drug, vision, and adult dental plans
Free life insurance policy for employees and retirees
Deferred compensation retirement savings plan
State retirement plan for eligible employees
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase