Spudnik Equipment Company LLC · 3 weeks ago
Parts Sales Manager
Presque Isle, ME 04769
Full-time
Onsite
Mid, Senior LevelSpudnik Equipment Company LLC is seeking a Parts Sales Manager to oversee store operations and manage parts personnel. The role involves cultivating relationships with dealers and customers, ensuring optimal inventory levels, and promoting parts sales to drive business growth.
AgricultureManufacturingSales
Responsibilities
Ensuring all Customer Orders, PO Requisitions, Transfers, and Returns are processed correctly and in a timely manner
Ensuring Spudnik Aftersales Standard Operating Procedures are being followed
Overseeing the receiving, organizing and stocking, picking, packing, and shipping of parts as they move through the Store
Keeping Inventory 'healthy'. This will include performing or overseeing the following specific tasks: Set and maintain Safety Stock Levels for each item
Perform Inventory Cycle Counts
Coordinate with Parts Salespeople, CSRs, Machine Salesmen, and the Store Manager to review, adjust, and implement the forecast, stocking, transfer, and scraping recommendations from Aftersales Ops and Analytics
Maintaining the cleanliness and organization of the Store to expected levels
Hiring top talent
Ensuring employees receive the training and equipment needed to be successful in supporting customers in-store, over the phone, or online
Holding regular one on ones with each employee to coach, mentor, remove roadblocks, set expectations, provide feedback, and discuss career development
Resolving major performance issues through disciplinary actions, and terminations as needed
Conducting regular visits to Dealers to understand all aspects of their business to better support their parts needs
Maintaining regular communication with Dealers, addressing inquiries, and managing inventory or logistics concerns quickly
Monitor the support provided to Dealers from Store personnel, and ensure they receive timely and accurate service
Providing technical knowledge, assistance, and training to Dealers as needed
Monitoring metrics and reports provided by Aftersales Analytics and Operations, and making necessary plans with the Dealers to correct any gaps in performance
Being available and approachable so all Customers feel they can bring up questions and concerns
Resolving Customer concerns and issues quickly with impeccable follow-up, keeping the Customer informed and updated at all times
Assisting customers in identifying and selecting the right parts for their equipment and addressing any inquiries promptly
Actively promote parts with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area
Qualification
Required
Experience in inventory and warehouse operations
Familiarity with parts management systems and processes
Strong organizational and multitasking abilities
Ability to lead and support a team
Excellent communication and customer service skills
Competency with forecasting and data-driven decision-making
Must be able to occasionally lift and/or move up to 50 pounds
Preferred
Experience with ERP systems or inventory software preferred
Company
Spudnik Equipment Company LLC
Spudnik goes beyond the striking red equipment in potato fields.
Founded in 1958
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase