Apply on Employer Site

GAMA-1 Technologies · 2 weeks ago

Help Desk Technician III

Honolulu, HI

Full-time

Onsite

Mid Level

GAMA-1 Technologies, LLC seeks an experienced Help Desk Technician III to support professionals, providing advanced troubleshooting and problem resolution for complex hardware, software, and network issues on-site. This position acts as a Tier III escalation point for the help desk team and assists in documenting technical solutions and supporting the implementation of new technologies and procedures to enhance service delivery.

Cloud SecurityEnterprise SoftwareInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Support professionals by providing advanced troubleshooting and problem resolution for complex hardware, software, and network issues on-site

Act as a Tier III escalation point for the help desk team

Assist in documenting technical solutions

Maintain configuration standards

Support the implementation of new technologies and procedures to enhance service delivery

Qualification

Advanced troubleshootingProblem resolutionHardware supportSoftware supportNetwork issuesConfiguration standardsService deliveryDocumentation

Required

Experience as a Help Desk Technician III

Advanced troubleshooting and problem resolution skills for complex hardware, software, and network issues

Ability to act as a Tier III escalation point for the help desk team

Experience in documenting technical solutions

Knowledge of maintaining configuration standards

Support for the implementation of new technologies and procedures to enhance service delivery

Company

GAMA-1 Technologies

Gama-1 Technologies deliver cloud, cybersecurity, enterprise solutions, software engineering, IT operations and management services.

Founded in 2006

Greenbelt, Maryland, USA

201-500 employees

https://www.gama1tech.com

H1B Sponsorship

GAMA-1 Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)