Apply on Employer Site

City of Richmond, Virginia · 2 weeks ago

Benefit Programs Specialist II*

Richmond, VA

Full-time

Onsite

Entry, Mid Level

1+ years exp

The City of Richmond is committed to nurturing talent and fostering growth opportunities within its workforce. They are seeking a Benefit Programs Specialist II to manage public assistance programs, evaluate applicant eligibility, and ensure compliance with regulations and guidelines.

Government Administration

Responsibilities

Interviewing applicants and recipients for public assistance programs to accurately assess the total family situation based upon Federal, State, and local guidelines

Evaluating applicant eligibility utilizing policy manuals, procedures, and guidelines

Interpreting and implementing Federal/State benefit programs regulations/guidelines

Processing benefits applications

Managing caseloads for applicants/recipients of federal/state/locally funded programs

Compiling data and maintaining statistical reports related to caseload standings in order to meet compliance with policies/procedures

Collecting and verifying data to calculate benefit payment amounts

Handling changes in client status by updating information on systems and adjusting benefits

Referring customers to other resources/services within the City and outside agencies

Educating customers on their rights and responsibilities

Verifying information through correspondence, telephone and in-person interviews

Preparing case narratives/documentation

Performing other related duties as required

City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies

Qualification

Benefits programs knowledgeEligibility determinationCase management techniquesMicrosoft Office SuiteCustomer serviceBilingual experienceConflict resolutionTime managementEffective communication

Required

Considerable knowledge in Benefits programs and policies including federal, state, and local regulations related to determining eligibility

Programs including policies and procedures (e.g. Medicaid, Auxiliary Grants), relevant theories/behavior models (e.g. Family Systems), and trends and behaviors (e.g. impact of poverty, homelessness) that impact the delivery of human services

Community resources and support

Case management techniques, principles, and practices to evaluate and coordinate the delivery of public assistance to customers

Demonstrated skills in Microsoft Office Suite

Social perceptiveness

Conflict resolution

Record keeping

Basic mathematical computation

Reading comprehension

Effective oral and written communication and customer service

Demonstrated ability to interpret and apply policy, keeping up to date with policy changes and guidance

Communicate information and ideas so others understand

Listen and understand information and ideas

Apply general rules to specific problems to produce answers that make sense

Show sensitivity and empathy

Manage time effectively

Associates degree (A.S., A.A.) in Human Services, Social Work, Business Administration or related field

One year of demonstrated experience preferably in a human services environment involving administration of benefit programs and benefit eligibility determination

An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

None required