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NEOGOV · 2 weeks ago

Benefit Programs Specialist II*

VA 23219, VA

Full-time

Hybrid

Entry, Mid Level

$52K/yr - $75K/yr

1+ years exp

The City of Richmond is seeking a highly qualified candidate for the Benefit Programs Specialist II position within the Department of Social Services. The role involves interviewing applicants for public assistance programs, evaluating eligibility, processing benefits applications, and managing caseloads to ensure compliance with federal and state guidelines.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Interviewing applicants and recipients for public assistance programs to accurately assess the total family situation based upon Federal, State, and local guidelines

Evaluating applicant eligibility utilizing policy manuals, procedures, and guidelines

Interpreting and implementing Federal/State benefit programs regulations/guidelines

Processing benefits applications

Managing caseloads for applicants/recipients of federal/state/locally funded programs

Compiling data and maintaining statistical reports related to caseload standings in order to meet compliance with policies/procedures

Collecting and verifying data to calculate benefit payment amounts

Handling changes in client status by updating information on systems and adjusting benefits

Referring customers to other resources/services within the City and outside agencies

Educating customers on their rights and responsibilities

Verifying information through correspondence, telephone and in-person interviews

Preparing case narratives/documentation

Performing other related duties as required

Qualification

Benefits programs knowledgePolicy interpretationCustomer serviceMicrosoft Office SuiteCase managementAnalytical skillsReading comprehensionSocial perceptivenessEmpathyMathematical computationBilingual (Spanish)Time managementConflict resolutionEffective communicationOrganizational skillsInterpersonal skills

Required

Considerable knowledge in Benefits programs and policies including federal, state, and local regulations related to determining eligibility

Demonstrated skills in Microsoft Office Suite

Demonstrated ability to interpret and apply policy, keeping up to date with policy changes and guidance

Associates degree (A.S., A.A.) in Human Services, Social Work, Business Administration or related field

One year of demonstrated experience preferably in a human services environment involving administration of benefit programs and benefit eligibility determination

An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification