Greif · 2 hours ago
Customer Service Representative
York, PA
Full-time
Onsite
Mid Level
$23.80/hr - $40.53/hr
3+ years expGreif is a global leader in performance packaging, committed to providing innovative solutions across various industries. The Customer Service Representative role involves responding to customer inquiries, providing problem resolution, and maintaining customer accounts to ensure a superior customer experience.
IndustrialManufacturing
Responsibilities
Provide a superior customer experience to all internal and external customers
Interacts with customers via telephone or email to provide top-level support and advanced information on products or services
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction
Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments
Collects and enters orders for new or additional products or services
Supports inside and outside sales
Updates and maintains files, including data entry
Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues
Performs other duties as assigned
Qualification
Required
Typically possesses a high school diploma and 3-5 years of experience
Must have strong verbal and written communication skills
Must be highly detailed, organized, and team-oriented
Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines
Ability to think critically
Must be a self-starter with the ability to deliver legendary customer experiences
Ability to act in good judgment from prior experience is a must
Must have PC skills in Microsoft Office software
Must be able to work under immediate supervision
Preferred
Industry or manufacturing experience preferred
ERP systems experience is a plus
Benefits
Medical
Dental
Paid time off
Other competitive benefits which are available for eligible colleagues effective day one
Company
Greif
Greif is an industrial packaging products and services.
10001+ employees
H1B Sponsorship
Greif has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (4)
2021 (2)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-03-08IPO
Leadership Team
Ole Rosgaard
President & CEO
Dennis Hoffman
Senior Vice President, General Counsel and Secretary
Recent News
2025-12-17
MarketScreener
2025-12-09
MarketScreener
2025-12-05
Company data provided by crunchbase