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Sartorius · 11 hours ago

Field Service Engineer - Lab Instruments - Gloucestershire

Stonehouse, VA

Full-time

Onsite

Entry, Mid Level

Sartorius is a global life science company focused on advancing healthcare solutions. They are seeking a Field Service Engineer for their Lab Instruments team, responsible for installation, maintenance, testing, and calibration of laboratory equipment while ensuring excellent customer service.

BiotechnologyHealth CareManufacturingPharmaceutical

No H1B

Responsibilities

On a daily basis you will be responsible for providing service and customer support during field and in house visits

You will manage all on site installation, maintenance and test tasks

The ability to diagnose errors or technical problems and identify effective solutions

You will produce timely and detailed service reports and issue certificates of analysis for equipment

Follow company procedures and policies as well as UKAS, ISO, GMP standards on customer sites

You will work closely with the technical team and share information across the organisation

Do you enjoy building relationships with customers? You will improve customer satisfaction, help maximise customer retention whilst providing excellent customer service

Qualification

Field service experienceTechnical equipment troubleshootingGMPISO standardsBalancesMetrologyWater systemsCentrifugesCustomer service skillsWork autonomouslyCommunication skillsFlexibilityAdaptability

Required

Experience with balances and metrology, water systems and centrifuges would be beneficial but extensive training will be given

Field service experience working in the pharmaceutical, biological or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered

Ability to test, troubleshoot and service technical equipment

Ability to work autonomously and unsupervised

Ability to work flexibility and efficiently and to adapt quickly to changing work schedules

Willingness to travel with some overnight stays, holding a full driving licence

Strong customer service and communication skills

Right to work in the UK

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

Work-life Balance: Remote options, flexible work schedules

Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network

Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services

Attractive Working Conditions

37.5 hours working week

25 days annual leave plus public holidays

Annual option to buy, sell or carry over annual leave

Free parking on site

Free hot and cold drinks at Sartorius sites

Fully Expensed Company Vehicle and Fuel Card

Competitive benefits package, including:

Private Medical Insurance

Private Dental Insurance

Group Life Assurance

Travel Insurance (Employee Paid)

Salary Sacrifice Health Assessment Service

Salary Sacrifice Cycle to Work Scheme

Group Personal Pension Plan

Group Income Protection

Salary Sacrifice Will Writing Service

Company

Sartorius

Glassdoor3.5

Sartorius helps its customers to develop and manufacture biotech medicines reliably, quickly, and economically. It is a sub-organization of Sartorius.

Founded in 1870