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Mazda North American Operations · 17 hours ago

Logistics Quality Assurance Specialist

Madison, AL

Full-time

Onsite

Mid Level

$66K/yr - $96K/yr

3+ years exp

Mazda North American Operations is seeking a Logistics Quality Assurance Specialist responsible for ensuring compliance with Logistics Quality Assurance standards within their logistics pipeline. The role involves conducting audits, analyzing quality data, implementing corrective actions, and collaborating with internal teams and external vendors to maintain high-quality standards throughout the logistics process.

AutomotiveMarketingProduct DesignRetail

Responsibilities

Collaborate with vehicle quality engineering, supplier quality assurance, accessory engineering, local Port Operations, local Port/Vessel/Truck/Rail vendors, and other departments to investigate quality concerns and implement corrective action and preventive actions within the local Port facility and Transportation pipeline

Analyze and report local Transportation pipeline quality data (inspection, claims, warranty, field data, etc.) to identify any trends and implement quality improvements

Audit stop ship/reworks repair process at the local Port; develop containment and damage prevention plans with support from Port Operations, management, Technical Services (TSD), MC, and any other relevant teams to ensure repair of all affected units

Coordinate local quality performance reviews and improvement initiatives with vendors and internal teams; present finding and implement corrective actions to enhance quality outcomes

Facilitate the application of LEAN concepts and engineering principles at the local Port and across the Transportation pipeline, including Kaizen activities aimed at improving logistics quality

Conduct Gemba reviews at the local port, assessing installation, operations, processes, tools, equipment, and facilities for improvement and countermeasure

Communicate effectively with management and vehicle operations teams to support quality initiatives that meet U.S. customer expectations

Provide training and guidance to improve quality, LEAN initiatives, engineering principles and vehicle flow efficiency

Facilitate quality improvement strategies and activities with local Port Operations and vendors to ensure quality standards, including FQIR process for the Port and Transportation pipeline

Serve as backup for local Port Manager functions during absences or when additional support is required

Perform local Port and Transportation pipeline audit process, recording and reporting findings

Apply engineering methods to investigate quality concerns and implement effective countermeasures

Document and track quality concerns through countermeasure process to ensure effective resolution by established KPIs

Analyze and report audit data for review with LQA Management, Port Operations, and Port/Vessel/Truck/Rail vendors

Conduct regular trend analysis on audit data to develop and implement countermeasures and improvement projects with processor and carriers

Support annual Corporate audits and facilitate 8D process with Port Operations and vendors

Perform root cause analysis for internal and external concerns, including 8D investigations, PCRs, FQIRs, countermeasures. Ensure investigations, containment, and corrective actions meet established timelines

Issue reports, and communications to teams and management ensuring to ensure completed vehicle quality standards are maintained

Issue FQIRS/PCRs and investigate vehicle, accessory part or process-related concerns; collaborate with teams to implement both short-term and long-term corrective actions

Issue Field Damage Reports (FDR) to communicate concerns, classify vehicle based on damages and coordinate investigations to determine cause and implement preventive measures

Provide quality buy-off for repairs to ensure quality standards are upheld

Support time study analysis, from data gathering to process confirmations

Analyze accessory quality standards by inspecting and monitoring local Port contractors’ installations to ensure conformance with operational and appearance specifications

Ensure compliance to quality standards and best practices to improve safety, efficiency, quality, and cost effectiveness

Collaborate with accessory engineering, vehicle operations, parts supply chain and supplier quality groups to investigate accessory part concerns; issue countermeasure requests and confirm corrective actions

Coordinate accessory parts availability to meet daily production needs, including ordering, processing shipments, resolving issues, and ensuring accurate inventory records in parts system

Approve Vessel Survey claims and confirm processor only submit repairs listed on the survey

Ensure all Claim KPIs are met, including timely processing by contractors

Provide MDV classification for vehicles damaged at the local Port and within the Transportation Pipeline

Analyze and report claims data to identify trends, implement countermeasures, and initiate improvement projects with processors and carriers

Report accessory parts shortages, delivery discrepancies, or damages to the Corporate Parts Departments; facilitate parts transportation claims from insurance to closures and ensure proper disposition

Qualification

Quality AssuranceLEAN MethodologiesStatistical AnalysisTransportation OperationsAutomotive BackgroundQuality Control TechniquesProcess Improvement ToolsBusiness Software ProficiencyMotor Vehicle OperationOrganizational SkillsEffective CommunicationLeadership SkillsProblem-Solving Skills

Required

High School Diploma or equivalent (GED) required

Minimum 3+ years of experience utilizing quality tools and techniques for process improvement is required

Experience in quality control techniques and statistical analysis is required

Knowledge of automotive functions, technology, and quality control techniques

Ability to operate motor vehicles with both manual and automatic transmissions

Strong organizational skills with the ability to prioritize and complete tasks to meet established standards and deadlines; skilled in resource coordination, influencing, and negotiation

Effective communicator with the ability to collaborate across management, contractors, departments/markets, and external partners; capable of leading meetings and presenting reports

Experience with Quality Systems and Lean Manufacturing practices, including methodologies including 8D, DMAIC, PDCA, 6M, 5 why's

Strong leadership, analytical, and problem-solving skills using logic, data and reasoning

Proficient in business software applications, including Microsoft Office Suite, business intelligence tools (Power BI/Oracle preferred) and QMS databases; familiarity with NHTSA requirements

Ability to act and work independently with minimal supervision

Preferred

Associate's or Bachelor's in industrial engineering, supply chain management, logistics or related field, preferred

Transportation background in Maritime/Port Operations, Rail yard, or Truck yard is highly desired

Automotive/OEM background is highly desired

LEAN Processing/Manufacturing Training- CSSGB/BB desired

This position will be required to successfully obtain a Transportation Worker Identification Credential (TWIC) from the Transportation Security Administration (TSA)

Company

Mazda North American Operations

Established in Hiroshima, Japan in 1920, Mazda is an international automotive manufacturer, conducting business in nearly 140 countries and regions around the world; known for beloved vehicles including the Mazda CX-5, MX-5 Miata, and others.

Founded in 1920

Irvine, California, USA

501-1000 employees