Hyatt · 8 hours ago
Senior Sales Manager
Miami, FL
Full-time
Onsite
Senior LevelHyatt is a hospitality company seeking a Senior Sales Manager to provide exceptional customer service to both internal partners and external clients. The role involves managing existing accounts, developing new business, and ensuring successful event execution while meeting sales activity and revenue goals.
HospitalityInformation TechnologyTravel
Responsibilities
Provide the highest levels of customer service to internal partners and external clients at all times
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail
Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned account, group or event
Assist with projects, reports, training, coaching, performance evaluation and supervision of employees as directed by the Director of Sales and General Manager (if applicable)
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and Other Communications Required For This Position
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals
Own career development for self and that of direct reports: Be a dedicated advocate for the training and job opportunities that will continue to hone and develop talents, skills, creativity, and personal and professional growth
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures
Qualification
Required
Provide the highest levels of customer service to internal partners and external clients at all times
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail
Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned account, group or event
Assist with projects, reports, training, coaching, performance evaluation and supervision of employees as directed by the Director of Sales and General Manager (if applicable)
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues
Gain knowledge of hotel's food and beverage products, pricing and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and Other Communications Required For This Position
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals
Own career development for self and that of direct reports: Be a dedicated advocate for the training and job opportunities that will continue to hone and develop talents, skills, creativity, and personal and professional growth
Carry out any reasonable requests made by Management, and seek to comply with company's policies and procedures
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
Founded in 1957
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
Executive VP & Group President - Americas
Recent News
Arizona Daily Star
2026-01-18
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
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