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Home Instead · 2 weeks ago

Recruiter and Engagement Coordinator

Cedar Hill, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Home Instead is a compassionate and growing home care agency dedicated to providing exceptional, personalized care to seniors and individuals in need. The Recruiter & Engagement Coordinator will be responsible for attracting, hiring, and retaining top-quality caregivers while fostering a positive and engaging work environment.

Elder CareElderlyHealth CareProfessional Services

Responsibilities

Develop and execute creative sourcing strategies to attract qualified caregivers (CNAs, HHAs, PCAs, companions)

Manage the full-cycle recruitment process: posting jobs, conducting interviews, checking references, and onboarding

Maintain an active candidate pipeline to meet client care demands

Coordinate smooth onboarding for new hires, ensuring compliance with agency policies and state regulations

Plan and execute caregiver recognition programs, appreciation events, and team-building activities

Serve as the primary point of contact for caregiver concerns, feedback, and support

Monitor caregiver satisfaction and retention metrics, implementing initiatives to improve engagement

Conduct client/Care Pro introductions as needed

Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction

Work in partnership with the Scheduling Department to coordinate Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships

Monitor, mediate, and log all client and Care Pro activity utilizing the software system

Maintain accurate recruitment and personnel records in accordance with HIPAA and agency policies

Assist with scheduling orientations, training, and continuing education

Support management in developing and updating recruitment and engagement materials

Conduct quarterly Q&A visits to ensure quality care and service delivery