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Conviva Senior Primary Care · 2 weeks ago

Receptionist 2

Rockport, TX

Full-time

Onsite

Entry, Mid Level

$39K/yr - $49K/yr

1+ years exp

Conviva Senior Primary Care provides proactive, preventive care to seniors, and they are seeking a Receptionist 2 to manage front desk operations. This role involves greeting patients, scheduling appointments, maintaining patient records, and providing administrative support to ensure a smooth experience for patients.

Hospital & Health Care

Responsibilities

Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone

Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules

Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems

Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit

Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information

Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials

Administrative Support: Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration duties in the absence of the Center Administrator

Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers

Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff

Qualification

Medical Reception ExperienceEMR SystemsMedical TerminologyValue-based Care ModelMS OfficeCustomer ServiceMultitaskingBilingual (English/Spanish)Team PlayerAttention to Detail