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EverBank · 1 week ago

Commercial Loan Servicing Specialist (Commercial Real Estate)

Jacksonville, FL

Full-time

Onsite

Mid Level

$25/hr - $34/hr

3+ years exp

EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients. The Commercial Loan Servicing Specialist ensures efficient and accurate servicing of Commercial Real Estate loans while minimizing risk and addressing customer inquiries.

FinanceFinancial Services

Responsibilities

Drive the external and internal customer experience, build strong relationships through the efficient and professional handling of loan servicing requests and solicit customer feedback

Use independent discretion and take ownership in problem resolution of customer service issues, working closely with closers, portfolio managers, and other internal teams as necessary

Perform system onboarding tasks for the real estate portfolio of loans

Complete comprehensive audits of newly booked and modified loans to ensure accurate documentation and loan system data integrity

Ensure all trailing documents are obtained and retained in a timely manner

Perform cash related activities that may include application of loan payments and principal pay downs, suspense research and resolution, general ledger balancing and ACH maintenance

Process disbursements for tax and insurance maintenance

Provide support to other unit positions including assisting with loan modifications and construction monitoring disbursements

Perform loan servicing duties that may include final title policy review, UCC continuations, escrow monitoring and maintenance, insurance policy review, and insurance claim processing. Calculate prepayment premiums and prepare pay-off quotes in accordance with loan documentation

Participate in the timely and accurate completion of internal and external audits

Participate in customer focused projects to streamline processes and support business initiatives. Encouraged to take a leadership role in projects as assigned

Comply with all applicable policies and procedures to ensure consistent and efficient servicing and proactively suggest procedural changes

Qualification

Commercial loan servicingRegulatory complianceLoan documentationCustomer serviceAnalytical skillsMicrosoft OfficeTime managementTeam playerVerbal communicationWritten communicationAttention to detail