Apply on Employer Site

GE Vernova · 2 weeks ago

Customer Application Engineer

Rochester, NY

Full-time

Onsite

Mid Level

$89K/yr - $149K/yr

GE Vernova is focused on solving power system challenges and enhancing grid reliability. The Customer Application Engineer will provide Level three technical support for GEV's Wireless and Optical portfolio, maintaining a test platform for troubleshooting and coordinating technical support with internal and external clients.

EnergyEnergy EfficiencySustainability

Responsibilities

Global L3 after sales technical support for GEV Wireless and Optical portfolio

Maintain a test platform in Rochester to aid in the troubleshooting process

Technical coordination with internal/external clients

Technical coordination with the Technology Team (L4 support) when needed to resolve the client tickets

A secondary task for this role is to provide “on the Job training” for GEV operations team and provide technical support to ramp up the technical capabilities in regions where we are introducing the use of the wireless and optical portfolio (occasional international travel is required)

Monthly KPI reporting

Qualification

RF wirelessCellular architectureIP NetworkingCybersecurity basicsTroubleshootingCustomer support toolsPower utility experienceFluent in EnglishCommunication skills

Required

Bachelor's degree or above

Global L3 after sales technical support for GEV Wireless and Optical portfolio

Maintain a test platform in Rochester to aid in the troubleshooting process

Technical coordination with internal/external clients

Technical coordination with the Technology Team (L4 support) when needed to resolve the client tickets

Provide 'on the Job training' for GEV operations team and provide technical support to ramp up the technical capabilities in regions where we are introducing the use of the wireless and optical portfolio (occasional international travel is required)

Monthly KPI reporting

Fluent in English

Strong oral and written communication skills

Demonstrated ability to analyze and resolve problems

Experience in customer support ticketing tools

Familiar with Power utility and industrial environments

Relevant Professional Experience In Below Fields: RF wireless (UHF, VHF, Cellular Wifi…): RF propagation studies, Antennas, duplexers, and other RF accessories characteristics, Signal modulations: QAM, FSK, OFDM…

Cellular architecture: 4G LTE, RAN, EPC…

Layer 2 MAC connectivity

IP Networking (Switching, routing, VPN, QoS…)

Network and device management

Cybersecurity basics: encryption certificates, firewalling…

Troubleshooting: Hardware and software related

Experience in MPLS, SDH, SONET and other optical technologies experience is a definite plus. However, the 'must have' criteria is professional experience in Wireless fields