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Fairfax County Government · 1 week ago

Courts Technology Helpdesk Manager (Network/Telecom Analyst IV)

Fairfax, VA

Full-time

Onsite

Mid, Senior Level

$98K/yr - $163K/yr

3+ years exp

Fairfax County Government is seeking a proactive and experienced help desk manager to lead the IT support team for court operations. The role involves overseeing IT service delivery, ensuring optimal performance of technology infrastructure, and managing projects while providing mentorship and operational oversight to help desk personnel.

GovernmentService Industry

Responsibilities

Lead and manage the day-to-day operations of the IT support team

Ensure seamless functionality and user satisfaction across the organization

Focus on ensuring reliability, continuity, and optimal performance of technology infrastructure used by various court entities

Supervise IT professionals, technical staff, and contractors across several disciplines

Serve as a subject matter expert (SME) and senior IT engineer, overseeing system administration duties

Advise customers on technology requirements and courtroom solutions

Manage projects and plan infrastructure improvements

Address IT desk issues and respond to system emergencies

Ensure adherence to policies and procedures and stay current with industry trends and innovations

Provide guidance, mentorship, and operational oversight to help desk personnel across other departments or business units

Qualification

Network experienceTelecommunications experienceHelpdesk managementAudio/Video certificationCourt technology integrationProject managementTeam-orientedCommunication

Required

Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus five years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus three years' experience in network or telecommunications system design, analysis, installation, and troubleshooting, including some supervisory experience

The appointee is required to complete a criminal background check to the satisfaction of the employer

Preferred

Experience in managing a helpdesk team in a mission critical environment

Seven years of hands-on experience in diagnosing, troubleshooting, and resolving hardware and software issues across diverse systems and platforms

Certification from a recognized Audio/Video organization or institution

Familiar with integration of professional audio/video systems, mobile devices and wireless technology, court and legal applications

5 years of project management and support skills with a demonstrated ability to plan, schedule, coordinate and manage large scale and special projects; ability to manage multiple assignments simultaneously

Experience and knowledge of courthouse environment, procedures, and integration of technology in a legal environment

Excellent oral and written communications skills and demonstrated ability to work in a team-oriented environment