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Costello's Ace Hardware | Long Island · 3 weeks ago

Key Holder: La Plata

BHC La Plata - La Plata, MD 20646

Full-time

Onsite

Mid Level

Costello's Ace Hardware is a retail company focused on providing high levels of customer service. They are seeking a Key Holder who will manage the store independently, provide leadership to staff, and ensure operational efficiencies while maintaining inventory standards.

Consumer GoodsHome ImprovementRetail

Responsibilities

Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

Be customer ready whenever you are on the stage/sales floor

Recommend related items when appropriate and executes S.A.L.E.S. process

Maintain awareness of all promotions and advertisements

Execute the daily operational, day-to-day goals and priorities assigned by store management

Assist in the training and development of peers

Actively participate in daily huddle meetings

Uphold merchandising and store cleanliness standards

Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Greet every customer you make eye contact with, anywhere in the store

Know the proper way to answer the telephone

Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor

Advise store management of any pricing errors

Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys

Ensure all shipments are packed out in its proper home and all overstock is away

Partnering with store management, coach all store staff on inventory management best practices as they apply to each persons job duties

Partnering with store management help to train visual merchandiser(s) to maintain and update plan-o-grams throughout the store

Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation

Monitor all store transfers and expedite all outstanding transfers

Responsible for opening and closing the store and securing all store assets

Process damaged and defective goods in a timely and accurate manner

Protect company assets by following all loss prevention procedures; train staff on same

Maintain an open and positive relationship with store management team

Address all safety concerns immediately

Update store management team about the progress of the store and staff on a regular basis

Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costellos Ace Hardware

Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly