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DriveTime · 2 hours ago

Document Control Specialist

Mesa, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

DriveTime is a leading financial servicing provider focused on creating a strong path to vehicle ownership for customers. The Document Control Specialist is responsible for handling title processing tasks, assisting customers with title amendments, and ensuring compliance with regulatory requirements.

AutomotiveFinancial ServicesSales Automation

Responsibilities

Assist customer with amendment to securitized titles (Moves, Adding or Deleting names from title, Name Changes, and Flips); including but not limited to reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV and/or customer

Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed

Assist customers to reinstate their name on the title after a repossession; including but not limited to advising customer what documents are needed, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to 3rd Party Title vendors and/or DMV

Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV

Complete lien verifications for internal and external departments

Complete document replacement requests

Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary

Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations

Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles

Proficient in the support of Document Control Coordinator job functions as required

Qualification

Document Control CoordinationTitle Handling ExperienceMicrosoft OfficeCustomer Service SkillsProblem SolvingTime ManagementOrganizational SkillsInterpersonal SkillsDetail-OrientedSelf-Motivated

Required

Exhibit proficiency as a Document Control Coordinator for minimum of 6 months

Clear, concise, and professional written and oral communications and interpersonal skills

Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment

Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives

Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers

Ability to drive departmental compliance with all regulatory requirements

Self-motivated with strong decision-making capabilities; ability to self-start

Ability to work in an accurate, detail-oriented, and highly productive manner

Demonstrate problem solver skills, and ability to utilize available resources

High School Diploma, GED, or equivalent certification

Experience with Microsoft Office such as Excel, Outlook and Word

2+ years of experience in titles, collections and/or financial services

Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Benefits

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.

Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!

Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!