Cinter Career · 3 weeks ago
Optician / Customer Service Specialist *Excellent Benefits!
Arcadia, CA
Full-time
Onsite
Entry Level
$22/hr - $26/hr
1+ years expCinter Career is a retail company seeking an Optician / Customer Service Specialist. The role involves guiding customers in selecting eyewear, maintaining high standards of customer service, and managing inventory while ensuring compliance with store policies.
Staffing & Recruiting
Responsibilities
Guide customers in selecting eyewear to meet their visual needs, lifestyle, and preferences, providing fitting and adjustments for optimal comfort
Maintain high standards of customer service and brand representation on the sales floor
Stay updated on xxx products and industry trends for informed recommendations
Educate customers on lens care, maintenance, and usage
Accurately process transactions, including payments, sales, and returns, through the POS system
Manage and organize inventory, ensuring the store remains neat and well-stocked
Address and resolve product or service concerns, striving to exceed customer expectations with honesty and integrity
Collaborate with team members to meet and exceed store goals and maintain a positive work environment
Perform measurements (pupillary distance, temple length, bridge size, etc.) to ensure eyewear meets optical prescriptions
Explain store policies, warranties, and product details, fostering an informative and welcoming shopping experience
Participate in training sessions, staff meetings, and company updates to maintain exceptional service standards
Ensure compliance with privacy and security policies regarding customer records and store operations
Process and verify inventory shipments and maintain store displays in line with brand standards
Follow company policies on safety, health, harassment, and security
Respond to customer emails and calls regarding store inquiries, product information, and complaints
Maintain and organize inventory on the sales floor and in storage areas, including processing and verifying incoming shipments
Perform frame adjustments and eyeglass assembly by shaping and fitting lenses into frames as needed
Conduct eye exams and operate exam-related equipment, including measurement devices and laptops. Utilize computer systems for word processing, document management, email, and specialized software for bookkeeping, billing, timekeeping, HR, and other exam-related tasks
Complete various tasks as assigned by management, including retail cashier duties
Qualification
Required
Optical: 1 year (Required)
Customer service: 1 year (Required)
Optical or Retail experience required; ABO certification a bonus!
Demonstrated ability to provide excellent customer service, with strong communication (verbal & written) skills
You are detail-orientated - you have strong attention to detail, especially in assisting customers with prescriptions and measurements
You are a team-player - you enjoy working collaboratively and have a positive, proactive attitude
You are adaptable -you're able to multitask, prioritize, and handle a fast-paced retail environment with grace
Able to work weekends, holidays, and flexible shifts as needed
Benefits
Excellent Benefits!
Company
Cinter Career
Cinter Career aims to help job seekers find rewarding jobs while providing businesses with top-tier talent to meet their goals.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Hiroaki Yamaguchi
President & Chief Executive Officer
Company data provided by crunchbase