NEOGOV · 1 week ago
Courts Technology Helpdesk Manager (Network/Telecom Analyst IV)
FAIRFAX (EJ32), VA
Full-time
Onsite
Mid, Senior Level
$98K/yr - $163K/yr
3+ years expNEOGOV is seeking a proactive and experienced help desk manager to lead and manage the day-to-day operations of their IT support team, specifically focusing on the technological needs of court operations. The role involves supervising IT professionals, ensuring IT reliability for court operations, and managing projects related to technology infrastructure within the courthouse complex.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Lead and manage the day-to-day operations of the IT support team
Ensure seamless functionality and user satisfaction across the organization
Focus on ensuring reliability, continuity, and optimal performance of technology infrastructure used by court operations
Supervise IT professionals, technical staff, and contractors across several disciplines
Oversee system administration duties while advising customers on technology requirements
Manage projects, plan infrastructure improvements, and supervise staff
Address IT desk issues, respond to system emergencies, and ensure adherence to policies and procedures
Coordinate enterprise-level support efforts and standardize service delivery practices
Qualification
Required
Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus five years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus three years' experience in network or telecommunications system design, analysis, installation, and troubleshooting, including some supervisory experience
The appointee is required to complete a criminal background check to the satisfaction of the employer
Preferred
Experience in managing a helpdesk team in a mission critical environment
Seven years of hands-on experience in diagnosing, troubleshooting, and resolving hardware and software issues across diverse systems and platforms
Certification from a recognized Audio/Video organization or institution
Familiar with integration of professional audio/video systems, mobile devices and wireless technology, court and legal applications
5 years of project management and support skills with a demonstrated ability to plan, schedule, coordinate and manage large scale and special projects; ability to manage multiple assignments simultaneously
Experience and knowledge of courthouse environment, procedures, and integration of technology in a legal environment
Excellent oral and written communications skills and demonstrated ability to work in a team-oriented environment
Benefits
Medical/Vision/Dental Insurance Coverage
Group Term Life Insurance
Long Term Disability
LiveWell Program
Flexible Spending Programs
Paid Leave (annual, sick, parental, volunteer activity, and more!)
Paid Holidays
Contributory Retirement Plan
Deferred Compensation
Employee Assistance Program
Employees' Child Care Center
Continuous Learning Opportunities
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase