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Allstate · 2 hours ago

Field Auto Damage Adjuster - South Boston MA

Massachusetts, United States

Full-time

Onsite

Entry, Mid Level

$63K/yr - $114K/yr

1+ years exp

Allstate is a company committed to protecting families and their belongings. As a Field Auto Damage Adjuster, you will engage with customers directly to guide them through the claims process, evaluate damage, and negotiate settlements, all while working in a dynamic field environment.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills

The Recorder – Your Eye for Detail Keeps Everything on Track In this role, you’ll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you’ll maintain clear, timely records in our claims system (which we’ll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish

Qualification

Auto EstimatingCCC ONEComputer LiteracyWritten CommunicationConflict ResolutionOral CommunicationsAttention to DetailTime ManagementOrganizational Skills

Required

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets

All required licenses will need to be obtained within 60 days of hire

You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal