LensCrafters · 7 hours ago
LensCrafters - Optometric Tech Supervisor
Willowbrook, IL
Full-time
Onsite
Mid Level
$21/hr - $52.38/hr
3+ years expLensCrafters is a leading company in the optical care industry, dedicated to providing exceptional care and innovative solutions. The Optometric Tech Supervisor will partner with the Managing Doctor to ensure high-quality optometric care, manage patient experiences, and lead staff to achieve performance goals.
E-CommerceEyewearRetail
Responsibilities
Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth
Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance
Attract new patients to the practice
Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience
Greet patients with a geniune positive attitude without delay when patient enters
Promptly answer the telephone in a friendly and courteous manner
Explain all required paperwork, tests, insurance benefits, products/services and timeframe
Ensure that NEE (Next Eye Exam) calls are made daily
Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment
Collect all patient data in TAB; prepare patient charts the night before
Perform assessment, Contact lens insertion, removal and patient care training
Responsible for training/certifying all newly hired doctor’s office associates
Observe and coach on quality of assessment
Responsible for ordering contact lens trials in advance of need and ensure all stock are valid (not expired)
Coach and model how to present annual supplies of contacts to patients
Assist in recruiting/selecting high caliber doctor support staff
Ensure doctor office supplies are ordered timely
Ensure Physician referral log is accurately maintained
Provide associate scheduling feedback to the Managing Doctor and Store Manager
Display patience and courtesy to indecisive or difficult patients and staff
Perform work accurately and thoroughly despite time pressure and patient volume
Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA
Collect and capture all patient and prescription information, along with exam fees into Point of Sale system
Take pride in appearance of the office; ensure OD visuals align with brand guidelines
Aware of and champion store promotions and share with doctor support staff
Ensure office is clean and free of clutter at all times
Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting right behaviors
Qualification
Required
High School graduate or equivalent
Minimum of 3 years' experience
Patient service; strong interpersonal skills
Leadership; coaching skills
Problem solving ability
Sales skills
Strong communicator and listener
Ability to manage time effectively and problem solve
Strong organizational skills and prioritization
Ability to work independently
Attention to detail
Preferred
Previous experience in customer service, retail and/or optical
Two years of optical or supervisory experience
Demonstrate good ophthalmic lens product knowledge
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
LensCrafters
LensCrafters is a producer and an optical retailing of lenses.
10001+ employees
H1B Sponsorship
LensCrafters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (35)
2023 (18)
2022 (41)
2021 (35)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
E Dean Butler
Founder/CEO
Recent News
2025-10-27
Duluth News Tribune
2025-10-24
Company data provided by crunchbase