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iTech AG · 2 weeks ago

ServiceNow Application Developer - Integrations (299)

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

iTech AG is seeking a ServiceNow Application Developer specializing in integrations to support the design, development, and implementation of system integrations between ServiceNow and external enterprise platforms. The role involves enabling secure, reliable, and scalable data exchange to ensure ServiceNow operates as the authoritative system of record for IT assets and configuration data.

Management ConsultingSoftwareSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Design, develop, and maintain ServiceNow integrations using IntegrationHub, REST/SOAP APIs, JDBC, MID Server, and file-based data exchanges

Implement and support integrations with discovery and inventory systems (e.g., SCCM, ServiceNow Discovery, cloud platforms, and legacy data sources)

Develop and maintain Import Sets and Transform Maps to ensure accurate, normalized, and reconciled data ingestion

Configure and customize business rules, scripts, and integration logic to support SAM, HAM, ITOM, and CMDB data flows

Ensure integrations align with the Common Service Data Model (CSDM) and support CMDB data quality, relationship mapping, and reconciliation

Implement error handling, logging, monitoring, and retry mechanisms to ensure integration reliability and traceability

Support data validation, reconciliation, and quality assurance processes related to integrated data

Participate in functional, integration, and user acceptance testing (UAT), including defect resolution and performance tuning

Develop and maintain technical integration documentation, including data mappings, interface control documents (ICDs), and operational runbooks

Support deployment, cutover, and post-go-live integration stabilization, including troubleshooting and optimization

Collaborate with security, infrastructure, and application teams to ensure integrations comply with DOE cybersecurity and data protection requirements

Qualification

ServiceNow developmentRESTSOAP APIsIntegrationHubFlow DesignerJavaScriptMID Server configurationImport SetsTransform MapsCMDB integrationSAM integrationHAM integrationITOM integrationData validationTroubleshootingTechnical documentationCollaboration

Required

4–7 years of overall application development experience, with 3+ years of hands-on ServiceNow development experience

Demonstrated experience building and supporting ServiceNow integrations in an enterprise environment

Strong proficiency with: JavaScript (ServiceNow scripting), REST and SOAP APIs, IntegrationHub and Flow Designer, MID Server configuration and troubleshooting, Import Sets and Transform Maps

Experience integrating ServiceNow with CMDB, SAM, HAM, and ITOM data sources

Experience working in regulated or government environments (DOE, federal, or equivalent) preferred

Bachelor's degree

ServiceNow CSA

ServiceNow CAD

Ability to obtain and maintain a Public Trust