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HONK · 2 weeks ago

Customer Care Specialist - Inbound Phone Support

United States

Full-time

Remote

New Grad, Entry Level

$14/hr - $16/hr

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are seeking energetic, service-oriented Customer Service Specialists for their Call Center Operations team who will be responsible for interacting with customers and providing tailored solutions to meet their needs.

AppsAutomotiveField SupportMobile Apps

Responsibilities

Interact directly with customers via phone

Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed

Utilize the company's proprietary technology to connect members with our nationwide partner network

Answer calls to assist customers with order fulfillment and service execution

Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions

Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames

Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Qualification

Customer serviceProblem-solvingPhone supportFluency in EnglishSpanish

Required

Interact directly with customers via phone

Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed

Utilize the company's proprietary technology to connect members with our nationwide partner network

Answer calls to assist customers with order fulfillment and service execution

Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions

Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames

Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)

Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload

Preferred

Experience in a customer facing environment resolving issues over the phone

The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations

Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure

Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)

Fluency in English. Spanish a plus

It is preferable that you have experience working from home and have equipment that supports a work from home environment