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KeyBank · 2 days ago

First Party Recovery Collections Specialist

Brooklyn, OH

Full-time

Hybrid

Entry Level

$18.75/hr - $24.52/hr

1+ years exp

KeyBank is a financial institution seeking a First-Party Recovery Collections Specialist responsible for managing and recovering delinquent accounts. The role involves contacting customers to resolve past-due balances, negotiating payment arrangements, and ensuring compliance with banking regulations and internal policies.

Banking

Responsibilities

Contact customers via phone, email, and written correspondence to collect on delinquent accounts

Negotiate payment plans and settlements in accordance with bank policies

Document all collection activities accurately in the bank’s systems

Educate customers on account status, payment options, and consequences of non-payment

Collaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issues

Monitor and follow up on payment arrangements to ensure compliance

Maintain knowledge of federal and state collection laws, including FDCPA and other applicable regulations

Meet or exceed monthly recovery targets and performance metrics

Handle sensitive customer information with confidentiality and professionalism

Qualification

Negotiation skillsCommunication skillsCustomer service experienceBanking regulationsMicrosoft OfficeEmpathyFollow scheduleFast-paced environment adaptability