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Alchemer · 3 weeks ago

Technical Support Representative

Louisville, Colorado

Full-time

Onsite

New Grad, Entry Level

$24.04/hr - $24.04/hr

Alchemer is a company that empowers customers to leverage feedback for business growth. The Technical Support Representative will provide exceptional customer service, resolving technical and non-technical issues while supporting customers through various communication channels.

ComputerConsultingData Collection and LabelingSoftware

Comp. & Benefits

No H1B

Responsibilities

Enthusiastically support customers by phone, email, social media and other web-based tools

Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner

Work in a team environment to achieve shared goals

Promptly escalate more complex problems to appropriate internal resources

Participate in enhancing the product from initial design through testing and delivery

Enthusiastically provide internal support for the application

Continuously endeavor to improve the quality of our support and service, both internally and externally

Provide on-call customer support on a shared rotation (approximately 4 times a year)

Actively learn and become a Subject Matter Expert in one or more of our survey tools

Responsible for holding to our Customer Service metrics

Qualification

Customer serviceTechnical supportCompTIA A+Security+Network+SQLJavaPythonEmpathyIndependenceWritten communicationVerbal communicationProblem-solvingFlexibility