Freestone Management, LLC · 2 weeks ago
Apartment Community Manager
San Antonio, TX
Full-time
Onsite
Entry, Mid Level
2+ years expFreestone Management, LLC is seeking an Apartment Community Manager to oversee on-site staff and ensure efficient property management. The role involves managing personnel, maximizing net operating income, and maintaining high levels of customer service and resident satisfaction.
Real Estate
Hiring Manager
Cailey Carson, CAM
Responsibilities
Manage a high-quality on-site staff through implementation of effective recruitment, training, motivation, and development programs
Communicate effectively with staff members and ensure compliance of all personnel management policies and procedures
Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews, corrective action, and termination paperwork
Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
Manage the properties in the most efficient and profitable manner given existing market conditions
Stay consistent with the goals and objectives of the community and property owners
Develop yearly operating budgets and sales/marketing plans
Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner with the assistance of other members of the staff
Work with the owners to identify property goals and objectives. Be responsible and receptive to owner’s needs, goals, and objectives
Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments
Maximize rental income while minimizing expenses through effective planning and control
Effectively monitor all income, including delinquencies. Complaince of all personnel management policies and procedures
Prepare and ensure staffing schedules are consistent with property needs
Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner’s reports to substantiate the analysis
Direct efforts to ensure all purchasing guidelines are followed and posting of the budget control ledger is accurately completed
Ensure timely completion of all salary, bonus, and compensation paperwork i.e. time sheets, commission, annual review, etc
Participate in company training classes and meetings as required
Effectively show, lease, and move-in prospective residents
Establish and implement leasing goals
Adhere to established policies and procedures for screening applicants for residency
Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
Effectively maintain product knowledge of property and competitive properties through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
Direct efforts to implement sales and marketing plans, which will effectively maximize rental income thus resulting in higher occupancy
Evaluate and recommend changes on rent/pricing strategies
Direct and manage resident functions in such a manner as to win and maintain the respect and goodwill of all residents
Enforce resident retention and service request follow-up programs
Assist that an adequate number of units are market ready
Implement and monitor effective lease renewal programs
Ensure publication and distribution of community newsletters and other communications to residents if required
Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
Monitor an effective preventative maintenance program
Ensure that an adequate number of units are market ready
Monitor service request turnaround and ensure the responsiveness of the maintenance staff
Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
Maintain a high level of customer service awareness in relation to both residents and prospects
Communicate effectively with owners, residents, and on-site employees. Ensure that any areas of concern are addressed promptly and thoroughly
Create the greatest possible satisfaction and well-being of all others associated with the property
Qualification
Required
A high school education or equivalent is required
A minimum of two (2) years experience in residential property management or a related field is required
Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell/explain apartment features, and answer questions
Ability to apply sales skills, such as generating prospective leads, conducting sales presentation, qualifying prospects, and closing
Proficiency in word processing, property management software (preferably Onesite), and spreadsheet management to complete the required reports and employment documents
Possess mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other reporting information
Exceptional skills in management, inspire people, and the ability to communicate effectively with residents, prospects, and vendors
Excellent management and communication skills
Strong administrative and organizational skills
Strong time management skills and the ability to prioritize wisely
Professional image
Strong customer service orientation
Good understanding of sales and marketing concepts, the ability to develop, implement and evaluate marketing plans
Knowledge of on-site maintenance requirements including dealing with vendors and contractors
Ability to close a sale
Ability and access to drive a car
Ability to operate and understand personal computer functions and company utilized software packages
The ability to physically inspect the property in its entirety
The ability to oversee any and all maintenance functions
The ability to sit or stand for long periods of time, with frequent interruptions, including reaching, bending, or carrying
Occasionally lifts, carries, positions, or moves objects weighing up to 25 lbs
The ability to access all units to show prospective residents, inspect the premises, and deliver notices as required
Assist with emergency measures as required, and the ability to withstand all weather conditions including temperatures in excess of 90 degrees and temperatures below 32 degrees
Requires the ability to drive an automobile in order to perform outreach marketing or attend meetings
Valid driver's license and current automobile insurance
Any associated license required by state or federal law
The ability to work evenings and any of the seven days of the week, 52 weeks of the year
The ability to serve on-call, as scheduled or as necessary
The position requires individuals to furnish their own vehicle to attend company/industry meetings, make bank deposits, and run property errands as needed
Preferred
College degree or some college coursework preferred
Multifamily Management: 2 years (Preferred)
Driver's License (Preferred)
Benefits
401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Freestone Management, LLC
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase