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Marriott International · 1 month ago

PM Front Desk Operations Manager

12655 Deerfield Parkway, Alpharetta, GA, 30004, US

Full-time

Onsite

Entry, Mid Level

$25.77/hr - $28.37/hr

2+ years exp

Marriott International is a leading hospitality company, and they are seeking a PM Front Desk Operations Manager to support the successful execution of hotel operations. The role involves managing staff, improving guest and employee satisfaction, and maximizing financial performance while ensuring that operational standards are followed.

FashionHospitalityMusic

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Ensures that goals are being translated to the team as they relate to guest tracking and productivity

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths

Assists in ensuring that the team has the capabilities to meet expectations

Leads by example demonstrating self-confidence, energy and enthusiasm

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them

Follows property specific second effort and recovery plan

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters

Takes proactive approaches when dealing with employee concerns

Extends professionalism and courtesy to employees at all times

Communicates/updates all goals and results with employees

Meets semiannually with staff on a one-to-one basis

Assists/teaches the team scheduling against guest and hours/occupied room goals

Performs hourly job functions as needed

Provides excellent customer service by being readily available/approachable for all guests

Takes proactive approaches when dealing with guest concerns

Extends professionalism and courtesy to guests at all times

Responds timely to customer service department request

Ensures all team members meet or exceed all hospitality requirements

Assists in performing required annual Quality audit with GM & RD

Ensures a viable key control program is in place

Understands financial statements, sales and activity reports, and other performance data

Interviews and assists in making hiring decisions

Receives hiring recommendations from team supervisors

Ensures orientations for new team members are thorough and completed in a timely fashion

Qualification

Guest services experienceHotel management knowledgeFinancial statement understandingTeam leadershipCustomer service skillsCommunication skillsProblem-solving skills

Required

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1998

Bethesda, Maryland, USA

10001+ employees

https://w-hotels.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)