University of Chicago · 2 weeks ago
Application Support Analyst
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$72K/yr - $85K/yr
2+ years expThe University of Chicago is a prestigious institution focused on engaging alumni and supporting various academic initiatives. They are seeking an Application Support Analyst to act as a liaison between the IT group and business, supporting the development and enhancement of systems while ensuring effective user support and system management.
Higher Education
Responsibilities
Performs user Account Setup and Management, including user account audits
Performs departmental onboarding/offboarding activities for new users
Creates technical documentation, including but not limited to, system configurations and process flows
Provides Tier-1 Salesforce support for Advancement staff, including third-party application support
Performs the setup, configuration, and upgrade processes for a variety of departmental and Advancement software products including, but not limited to, Salesforce CRM, Experience Cloud, CRM Analytics, Kindsight ascend, Conga, Cvent, Marketo, and others
Applies knowledge of Salesforce and business systems to define and manage system access settings and permissions sets
Maintains Advancement application inventory, including software license management
Sets up, upgrades, and maintains Advancement applications on Windows Server as required
Stays current on privacy-enhancing technologies and privacy/security-by-design principles, and applies them across Advancement’s service catalog to protect business information throughout the data lifecycle
Implements and maintains new and existing applications. Uses best practices and knowledge of internal or external University issues to improve products or services
Collaborates closely with UChicago IT Services application development team to triage, prioritize, and execute product releases
Performs analyses and assists in a variety of Salesforce and application support activities including, but not limited to, providing support to end users in problem resolution; guiding end users through troubleshooting procedures; developing troubleshooting scripts
Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, and building networks within the University and with colleagues at peer institutions
With moderate direction, conducts business process and needs analyses, completes preliminary cost-benefit reviews, and translates user requirements into solutions, resolving routine database issues to ensure reliable access to required data
Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues
Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems
Performs other related work as needed
Qualification
Required
Minimum requirements include a college or university degree in related field
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline
Performs user Account Setup and Management, including user account audits
Performs departmental onboarding/offboarding activities for new users
Creates technical documentation, including but not limited to, system configurations and process flows
Provides Tier-1 Salesforce support for Advancement staff, including third-party application support
Performs the setup, configuration, and upgrade processes for a variety of departmental and Advancement software products including, but not limited to, Salesforce CRM, Experience Cloud, CRM Analytics, Kindsight ascend, Conga, Cvent, Marketo, and others
Applies knowledge of Salesforce and business systems to define and manage system access settings and permissions sets
Maintains Advancement application inventory, including software license management
Sets up, upgrades, and maintains Advancement applications on Windows Server as required
Stays current on privacy-enhancing technologies and privacy/security-by-design principles, and applies them across Advancement's service catalog to protect business information throughout the data lifecycle
Implements and maintains new and existing applications. Uses best practices and knowledge of internal or external University issues to improve products or services
Collaborates closely with UChicago IT Services application development team to triage, prioritize, and execute product releases
Performs analyses and assists in a variety of Salesforce and application support activities including, but not limited to, providing support to end users in problem resolution; guiding end users through troubleshooting procedures; developing troubleshooting scripts
Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, and building networks within the University and with colleagues at peer institutions
With moderate direction, conducts business process and needs analyses, completes preliminary cost-benefit reviews, and translates user requirements into solutions, resolving routine database issues to ensure reliable access to required data
Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues
Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems
Resume/CV (required)
Preferred
Major in technology, computer systems, computer science or similar major
Minimum two years of professional work experience in a technical support role
Minimum two years of experience maintaining user permissions
Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Advancement, including Phoenix, the University's donor relationship management system
Proficient in the Microsoft Office Suite
Proficient with Windows servers
Skilled with Salesforce
Understanding of Salesforce HTML and JSON
Skilled at installing, configuring, and managing applications
Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively
Self-motivated and take initiative
Manage confidential information with discretion and tact
Act with integrity, professionalism, and confidentiality
Prioritize multiple projects and independently follow through with detail
Critically think and troubleshot
Work collegially and collaboratively in a team setting
Cover Letter, addressed to Hiring Committee (preferred)
Benefits
Health
Retirement
Paid time off
Company
University of Chicago
One of the world’s great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe.
10001+ employees
H1B Sponsorship
University of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (341)
2024 (318)
2023 (285)
2022 (233)
2021 (179)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Benedicte Nolens
Distinguished Executive in Residence
Recent News
2025-11-08
San Gabriel Valley Tribune
2025-10-23
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