Ascendo Resources · 4 weeks ago
Chief Digital Information Officer
DFW Metroplex
Full-time
Onsite
Director/Executive
15+ years expAscendo Resources is seeking a Chief Digital & Information Officer (CDIO) for a rapidly growing private equity owned company in Dallas, Texas. This role will lead the evolution of a B2C subscription-based business into a digital-first, omnichannel service leader, overseeing the digital customer experience, enterprise systems strategy, and IT operations.
Human ResourcesStaffing Agency
Hiring Manager
Jonathan Shatz
Responsibilities
Define and execute a multi-year digital-first, omnichannel roadmap across web, mobile apps, self-service portals, IVR, chat, SMS, email, and field/in-home interactions
Transform a traditional service model into a frictionless, self-service experience that reduces cost-to-serve, improves NPS, and increases retention
Own end-to-end digital customer journeys including acquisition, installation scheduling, account management, upgrades/downgrades, troubleshooting, billing, payments, and collections
Embed strong product and UX practices (journey mapping, experimentation, A/B testing, VOC) to continuously improve conversion and engagement
Lead the Marketing function, with a strong emphasis on digital acquisition, brand, and lifecycle retention
Oversee a modern digital marketing stack including CMS, SEO/SEM, performance marketing, marketing automation, email, analytics, attribution, and experimentation tools
Partner with Sales and CX to deliver an integrated lead-to-order-to-renewal funnel, grounded in data and closed-loop performance measurement
Ensure tight alignment between brand storytelling, pricing, product strategy, and the customer-facing digital experience
Serve as the enterprise architect, defining the target-state technology and data architecture and simplifying the current application landscape
Lead a major ERP transformation (e.g., NetSuite or similar), from business case through implementation and integration across finance, supply chain, field operations, CRM, and customer platforms
Drive modernization of OSS/BSS, CRM, workforce management, and internal systems to enable scalability, automation, and better decision-making
Establish architecture standards and integration patterns that reduce complexity and long-term run costs
Act as the executive owner of the billing/BSS platform relationship and roadmap (e.g., CSG or comparable systems)
Optimize customer data models, product catalogs, billing configurations, dunning strategies, collections, and payment solutions (cards, ACH, wallets, autopay)
Ensure billing and payments are seamlessly integrated into digital channels for transparency and ease of use
Drive strong commercial discipline across contracts, SLAs, and change management
Oversee IT operations including infrastructure, enterprise applications, databases, end-user computing, and service desk
Ensure system availability, reliability, and performance for customers, field operations, and corporate teams
Own cybersecurity, risk, and compliance, including incident response, disaster recovery, and business continuity
Build and mature enterprise data and analytics capabilities, including BI, dashboards, KPIs, and self-service analytics
Qualification
Required
Bachelor's degree in IT, Computer Science, Engineering, Marketing, Business, or related field
15+ years of progressive IT/digital leadership, including 5+ years at the executive level
Proven success transforming legacy or hybrid environments into digital-first, omnichannel operations
Hands-on leadership of ERP implementations (NetSuite or similar cloud ERP strongly preferred)
Deep experience with telecom billing/BSS platforms (CSG or equivalent), including billing, payments, and customer management
Track record building and optimizing digital, e-commerce, mobile, and marketing technology stacks
Experience operating in PE-backed or high financial discipline environments, delivering cost savings and improved unit economics
Preferred
Strong background in telecommunications, broadband, cable, or B2C subscription services
Company
Ascendo Resources
Ascendo Resources is a staffing and recruiting company providing accounting, finance, and it recruiting services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Berger
Co-Founder of Healthcare Operations
Brandie Jimenez
Partner at Ascendo Resources
Recent News
2022-02-01
Company data provided by crunchbase