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Findhelp · 1 week ago

Senior Staff AI Engineer

Austin, TX

Full-time

Onsite

Senior Level, Lead/Staff

$155K/yr - $233K/yr

8+ years exp

Findhelp is a company focused on connecting people to social care resources through innovative technology. As a Senior Staff AI/ML Engineer, you will lead the development of AI solutions that enhance access to essential services and foster an AI-first culture within the organization.

ComputerInternetSoftware

H1B Sponsor Likely

Hiring Manager

Olivia Harvey

Responsibilities

Lead transformative AI initiatives that directly address customer pain points, improve access to social care, and instill an AI-first mindset across the organization

Partner with internal and external stakeholders to identify opportunities for scalable AI adoption

Act as a force multiplier by building production-ready AI/ML solutions that deliver measurable value to our users, and then mentoring teams across the company to independently explore and implement AI solutions

Define and build scalable AI/ML infrastructure and tools that enable rapid experimentation, streamline development, and reduce barriers to company-wide AI innovation

Establish and enforce responsible AI guidelines ensuring fairness, transparency, privacy, security, and explainability in everything we deploy

Collaborate with external vendors and research partners to evaluate tools, models, and technologies that meet evolving business needs

Support go-to-market efforts by working with analytics, and sales teams to communicate the impact and ROI of AI-powered features

Translate emerging AI trends into actionable strategy, architectural guidance, and internal enablement to keep findhelp at the forefront of innovation in social care technology

Qualification

AI/ML solutionsLarge language modelsModel optimization techniquesPythonCloud platformsNLPDeep learningSoftware architectureCommunication skillsCollaboration skillsContinuous learning

Required

Master's degree (or higher) in Computer Science, Machine Learning, Data Science, Statistics, Mathematics, or a related technical field

8+ years of experience building production-ready AI/ML solutions optimized for performance, scalability, and responsible AI principles

Hands-on experience with large language models (LLMs), including open-source and commercial offerings, and advanced prompt engineering

Expertise in model optimization techniques such as retrieval-augmented generation (RAG), fine-tuning, reinforcement learning, and pre-training

Strong background in NLP, supervised learning, and deep learning, with a record of deploying impactful AI/ML solutions at scale

Proficiency in Python and modern ML frameworks such as PyTorch, TensorFlow, and Huggingface

Experience deploying AI/ML systems on cloud platforms, ideally GCP, with a strong understanding of performance, scalability, reliability, and maintainability trade-offs

Deep understanding of modern software architecture, engineering best practices, and safeguards needed for scalable and secure AI systems

Working knowledge of modern web development technologies to effectively collaborate with engineering teams and deploy AI solutions in production environments

Demonstrated passion for responsible AI, including principles of fairness, transparency, privacy, ethical use, and explainability

Exceptional communication and collaboration skills, with the ability to align cross-functional teams and drive company-wide impact

Experience building from the ground up in fast-paced, high-growth environments, laying foundations, setting best practices, and scaling both people and technology

Committed to continuous learning, with the ability to stay current on emerging AI technologies and assess new tools, vendors, and architectures as business needs evolve

Preferred

Familiarity with agentic AI patterns, multi-agent systems (including control patterns), and orchestration frameworks (e.g., LangChain, LangGraph) is a strong plus

Familiarity with regulated domains such as healthcare or social care is a plus

Benefits

401k & equity grants

Free food and onsite gym at our Austin HQ

Paid parental leave

Competitive PTO & 10 paid holidays

Employee only paid Health, Dental, and Vision insurance

Dog-friendly office in Austin HQ

24/7 access to telemedicine and counseling

Book Purchasing Program

Culture Committee

Leadership Development Training

Paid Volunteering Time

Company

Findhelp

Glassdoor2.5

findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems.

Founded in 2010

Austin, Texas, USA

201-500 employees

https://company.findhelp.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (2)

2022 (1)

2020 (3)