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Ultimate Staffing · 2 weeks ago

Customer Care Associate - Warranty Dept

Irvine, CA

Full-time

Onsite

New Grad, Entry Level

$24/hr - $24/hr

Ultimate Staffing is an international automotive manufacturer based in Irvine, CA, seeking a full-time Customer Care Associate for their Warranty Department. This role involves problem-solving and assisting customers while gaining experience in a corporate environment, with responsibilities including communication with dealerships and customers, documenting inquiries, and collaborating with the Consumer Affairs Department.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Melissa (Rosales) Canlas

Responsibilities

Communicate via phone and email directly with automotive dealerships, vehicle owners, and third-parties in order to understand, investigate and respond to customer concerns

Document all correspondence and actions taken regarding specific customer inquiries in Customer Relationship Management (CRM) database (e.g. inbound/outbound calls or emails, check requests, vehicle transport requests, vehicle repurchases/replacements, etc.)

Research applicable warranties, policies, customer service programs, and laws to provide customer support in compliance with company policies while achieving the highest level of customer satisfaction

Collaborate with peers and management within the Consumer Affairs Department to ensure goals are met and projects are completed on-time