Ricoh USA, Inc. · 4 months ago
Print Production Technical Support
Fayetteville, AR, United States
Full-time
Onsite
Mid Level
3+ years expRicoh USA, Inc. is seeking a Print Production Technical Support professional to assist in high-end equipment operations and customer service. The role involves operating and maintaining production equipment, ensuring customer satisfaction, and troubleshooting technical issues.
ConsultingDocument PreparationInformation Technology
Responsibilities
Follow Ricoh Service Excellence performance requirements
Perform functions including copy and mail center services, convenience copier fleet management, and various support services
Operate and maintain high-end production equipment (e.g., roll-fed continuous production systems)
Set up, calibrate, and ensure optimal performance of equipment
Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time
Meet deadlines while maintaining high-quality, error-free work
Achieve productivity standards as established by the facility
Maintain all required reporting tools
Calibrate equipment to match originals in color and quality
Transfer files electronically from the network to color equipment
Produce error-free work using duplication equipment
Maximize print performance by multitasking on print equipment
Troubleshoot hardware and software issues
Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner)
Present a professional appearance and maintain a clean, organized workspace
Manage inventory of equipment parts per company guidelines
Meet attendance standards, including punctuality and overtime as required
Organize jobs by validating job name/number and reviewing instructions
Perform servicing and repair procedures including diagnostics, installation, removal, and retrofits
Demonstrate digital competencies for assigned products
Troubleshoot and repair or replace equipment components
Complete technical training on new equipment
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum of 3 years of related experience
Technical aptitude for setting up and operating complex printing equipment
Excellent customer service skills
Strong organizational and prioritization abilities
Ability to use, calibrate, and troubleshoot office and technical equipment
Preferred
3 years of experience in a roll-fed printing environment
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase