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Currency Exchange International · 5 hours ago

IT Help Desk Technician

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. They are looking for a proactive, results-driven IT Help Desk Technician to assist with local helpdesk issues and provide support to remote branch locations, ensuring efficient operations through excellent customer service.

Financial Services

Culture & Values

H1B Sponsor Likely

Responsibilities

Assisting with local helpdesk issues

Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger

Thoroughly documenting completed work using the company ticketing system

Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools

Provide on-call support to office users during some off-hours

Qualification

Windows OS knowledgeRemote access softwareTroubleshooting skillsTicketing system usageCabling skillsScripting languagesAction orientedSituational adaptabilityNimble learningEffective communication

Required

Experience in a PC/local area network support environment

Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices

Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software

Ability to diagnose and resolve onsite and remote PC related computing problems

Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks

Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop

Troubleshooting Windows installation issues including drivers, printers, scanners, and other software

Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT

Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department

Familiar with patch management and asset inventory technologies and methodology

Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks

Cutting and terminating Ethernet patch cables

Enthusiasm and a genuine interest in technology

Benefits

Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work

Holiday Pay – 11 days of paid designated holidays annually

Vacation Pay – 10 days of paid vacation time off annually

Sick/Personal Days – 5 days of paid sick/personal time off annually

401K Plan - Company matches at 5%

Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums

Short and Long-Term Disability - Plan premiums are fully covered by CXI

Company

Currency Exchange International

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN).

Founded in 1998

Berkeley, California, USA

201-500 employees

http://ceifx.com/

H1B Sponsorship

Currency Exchange International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (3)

2021 (1)