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DLP Capital · 5 hours ago

Employee Relations Manager

St Augustine, FL

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

DLP Capital is a leader in funding the building of Thriving Communities. The Employee Relations Manager will play a strategic role in fostering positive employee relations, managing compliance with employment laws, and developing people practices that drive a high-performing environment.

Financial ServicesLendingReal Estate Investment

Growth Opportunities

No H1B

Responsibilities

Guide Managers on effective leadership, communication, and people management to prevent issues before they arise

Conduct thorough, impartial investigations into employee complaints, misconduct, and grievances focusing on fair resolution and trust-building

Mediate disputes, guiding the disciplinary processes as appropriate

Ensure investigations are conducted thoroughly, objectively, and in compliance with Company policies and applicable employment laws and that the treatment of Team Members is fair, consistent, respectful and aligned with Company values and policies

Proactively and consistently communicate case status and other updates as required

Facilitate prompt and effective resolution of workplace concerns through leading and managing complex and sensitive workplace investigations

Apply deep expertise to develop and execute recommendations for appropriate employment actions through collaboration with People Operations Team, Legal, and appropriate business leaders, ensuring consistency and fairness

Provide recommendations and assistance on appropriate corrective actions, coaching, discipline, training, or policy changes following investigations

Act as a Performance & Development Partner, coaching managers through fair performance improvement processes and any relevant coaching or disciplinary actions

Maintain thorough, detailed records of all complaints and investigations by documenting investigation processes, key findings, timelines, conclusions, and outcomes

Analyze case notes and prepare comprehensive executive summaries aimed at supporting decision-making and risk mitigation strategies

Train and advise Managers and Team Members on effective employee management, communication, policy application, and legal compliance

Prepare and distribute reporting highlighting key metrics such as case closure rates, turnover trends, risk patterns and exit survey insights with associated recommendations and solutions

Conduct audits and assessments to evaluate potential risk areas and recommend improvements to minimize legal exposure

Assist with annual engagement surveys and pulse surveys, formulating appropriate response and action plans

Establish and manage stay interviews, exit surveys, pulse surveys, and focus groups to gather authentic employee voice

Ensure consistent application of company policies and procedures across all departments

Stay current with federal, state, and local employment laws and regulations to ensure organizational compliance and conduct regular reviews of the employee handbook and related literature

Serve as the primary point of contact for employee questions related to handbook policies

Collaborate with Senior People Operations Leadership and Legal to ensure policies reflect current legal requirements and risk management considerations

Develop job aides and training materials aimed at effective and compliance employee management

Manage performance management systems and structures and find opportunities for expansion and improvement

Work with the Experience team to assist with design and implementation of relevant recognition, wellness, and appreciation programs based on feedback

Manage and deploy HR special projects and initiatives as assigned

Qualification

Employee relationsEmployment law knowledgeInvestigative skillsHRIS proficiencyCoaching skillsConflict resolutionAnalytical skillsProfessionalismCommunication skillsTime managementProblem-solvingOrganizational skillsIntegrity

Required

Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Leadership or a related field. Relevant experience may be considered in lieu of

8+ years progressive, hands-on experience in employee relations, investigations, and compliance roles

Thorough knowledge of multi-state employment-related laws with strong background supporting a non-exempt, geographically dispersed workforce

Exceptional investigative and research skills (including interviewing, documentation, and analysis), sound judgement, and a proactive approach to identifying and mitigating risk

Ability to make recommendations to effectively resolve emotional and complex problems or issues consistent with standards, practices, policies, procedures, regulation or government law

Must have strong conflict resolution and mediation skills

Ability to act with integrity, professionalism, and confidentiality

Excellent written and verbal communication skills and the ability to collaborate effectively with stakeholders across various organizational levels

Demonstrated conceptual, analytical, and problem-solving skills

Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities

Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement

Ability to work autonomously, while remaining aligned with HR strategies and business objectives

Prior experience with HRIS systems with proficiency with Google Drive and ADP Workforce Now a plus