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MyLendingPal · 2 weeks ago

Loan Processor/Operations Specialist (Founding Team Member)

United States

Full-time

Remote

Entry, Mid Level

$55K/yr - $80K/yr

1+ years exp

MyLendingPal is a family-owned, non-delegated correspondent mortgage lender headquartered in Johns Creek, Georgia. They are seeking a Loan Processor/Operations Specialist to manage loans end-to-end, serve as the primary contact for borrowers, and help improve processes within the operations team.

FinanceFinancial ServicesMortgageProfessional Services

Responsibilities

Prepare and deliver accurate initial disclosures (LE, application package) within compliance timelines

Set up new files in Encompass and ensure data integrity from the start

Order and track third-party services (appraisals, title, VOEs, etc.)

Collect and review borrower documentation

Clear conditions and prepare complete files for underwriting and closing

Serve as the primary point of contact for borrowers throughout the loan process

Provide proactive updates, answer questions, and set expectations to ensure a smooth experience

Communicate with title companies, appraisers, investors, and other vendors to keep loans moving

Follow up on outstanding items and resolve issues before they become fires

Review CDs for accuracy and completeness

Coordinate with title/settlement agents on clear-to-close, funding, and scheduling

Help ensure on-time, drama-free closings whenever possible

Prepare and deliver investor loan packages

Clear trailing documents and post-closing conditions

Track and follow up on missing items to keep investor relationships clean

Turn recurring problems into better processes, checklists, and templates

Help document 'the way we do things' so our operations are consistent and scalable

Partner with the founder to test and refine Encompass workflows and other tools as we grow

Work in Encompass daily

Use internal checklists, templates, and basic automations

Be comfortable clicking around, learning new features, and suggesting improvements

Qualification

Loan processingEncompass proficiencyConventional loan knowledgeSystems thinkingSelf-managingAmbitiousCommunicationDetail-orientedOwnership mindset

Required

1–3+ years in mortgage operations (processing, closing, and/or post-closing) preferred — but if you're sharp, resourceful, and motivated, we're open to training the right person

Familiarity with Encompass LOS is a plus, but not required if you're tech-comfortable and a quick study

Experience with Fannie/Freddie conventional loans is preferred

You naturally organize messy processes into steps, checklists, and templates

You catch errors before they become problems, but you don't get paralyzed by perfectionism

You don't need someone looking over your shoulder to move loans forward

You're comfortable talking to borrowers, LOs, title companies, and investors — and you keep everyone informed proactively

You understand that in a small company, the 'right way' today may be improved tomorrow

You treat every loan like it's your own deal and take pride in clean, accurate files

You want to grow into a leadership role as we scale — not just maintain the status quo

Benefits

Performance bonuses: Structured per-loan bonus that rewards your impact and grows with our volume (you'll always know how your work translates into compensation).

Flexibility: Hybrid/remote options available. Preference for candidates in the Atlanta metro area for initial training and occasional in-person days.

Working rhythm: Normal working hours are roughly standard business hours (Eastern time), with occasional flexibility around closings or urgent issues.

Your voice matters: We'll look to you for input on how our operations should run — not just for status updates.

Startup energy, family values: We move fast and build things, but we also treat our team like family.