Omilia · 1 month ago
Customer Technical Enablement & Learning Specialist
United States
Full-time
Remote
Mid LevelOmilia is a global leader in Conversational AI, delivering human-like virtual customer care through state-of-the-art technology. They are seeking a Customer Technical Enablement & Learning Specialist to lead guided learning sessions, support trainees, and contribute to course creation and content maintenance for their Academy team.
Enterprise SoftwareNatural Language Processing
Responsibilities
Deliver engaging live checkpoint sessions for groups progressing through our learning paths
Review trainee progress and clarify concepts across Natural Language Understanding, application development, testing, analytics, and platform configuration
Help learners troubleshoot issues with application logic, variables, error handling, conditions, and configuration settings
Offer structured guidance that keeps trainees on track toward their certification goals
Create a supportive, encouraging learning environment that empowers participants to succeed
Diagnose trainee errors, unexpected behaviors, configuration issues, and logic flaws
Demonstrate systematic troubleshooting methods and guide learners to the root cause
Share practical examples of best practices in design, modelling, development, and testing
Elevate learners’ technical maturity by reinforcing sound engineering principles throughout the training journey
Designing and building new courses (self-paced modules, labs, quizzes, and practice tasks)
Updating existing courses based on platform changes, internal reviews, or trainee feedback
Ensuring clarity, instructional quality, and alignment with platform best practices
Creating examples, scenarios, and exercises that reflect real-world usage
Contributing to learning paths and certification content
Reviewing LMS analytics to identify content improvement opportunities
Work closely with Academy colleagues, product experts, and engineering teams to ensure content accuracy
Share insights from trainee sessions to improve course flow, examples, and explanations
Stay current with new platform capabilities and incorporate them into both training and course content
Participate in internal QA of new courses, labs, or assessments before release
Qualification
Required
Strong software development literacy
Excellent communication skills
Ability to understand application logic
Ability to troubleshoot technical issues
Experience in guiding learners toward best-practice implementation
Experience in delivering engaging live sessions
Ability to review trainee progress and clarify concepts
Experience in diagnosing errors and unexpected behaviors
Ability to demonstrate systematic troubleshooting methods
Experience in designing and building courses
Ability to update existing courses based on feedback
Experience in creating examples and exercises that reflect real-world usage
Ability to collaborate closely with teams to ensure content accuracy
Ability to stay current with new platform capabilities
Company
Omilia
Omilia offers enterprise grade Natural Language Understanding technologies.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
Grafton Capital
2020-05-05Private Equity· $20M
Leadership Team
Dimitris Vassos
CEO and Founder
Pelias Ioannidis
Partner & CFO
Recent News
GlobalFinTechSeries
2025-07-10
Destination CRM
2025-05-04
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