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WCF Insurance · 3 hours ago

Manager, Commercial Casualty Claims

Sandy, UT

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $125K/yr

7+ years exp

WCF Insurance is an A-rated insurance carrier growing in the western U.S. They are seeking a Manager for their Commercial Claims department to lead and improve casualty claims processes while ensuring quality outcomes and compliance. The role involves managing a team, overseeing litigation strategy, and promoting excellent customer service.

InsuranceNon Profit

Growth Opportunities

Responsibilities

Maintain a quality assurance program for all casualty claims (General Liability and Auto Injury). Ensure quality claims outcomes through appropriate collaboration and analysis

Provide technical guidance on complex and high-exposure claims

Serve on special project teams and committees for systems development, settlement evaluation, and development of strategic plans when assigned

Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency

Review claims data and report to claims leadership business outcomes relevant to the department

Oversee litigation strategy and settlement negotiations for casualty claims

Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, and practices

Assist and observe on field inspections

Manage the development and daily operations of a team of adjusters and supervisors

Develop and refine claims processes to ensure regulatory compliance and operational efficiency in a fast-scaling environment

Collaborate with senior leadership to align casualty claims strategy with company growth objectives and evolving business needs

Track key performance indicators (KPIs), conduct file audits, and drive continuous improvement in claims outcomes

Promote excellent customer service and participate in public relations functions

Hire, train, and motivate claims professionals

Qualification

Commercial claims experienceGeneral Liability knowledgeAuto coverage knowledgeLeadership experienceProcess improvementData analysisCustomer service skillsTraining skillsCore systemsCommunication skillsPresentation skills

Required

Bachelor's degree in business or related field

At least seven years' experience in commercial claims, with at least two years in a leadership or supervisory role, or an acceptable combination of education and work experience

Advanced knowledge of General Liability and Auto coverage, liability and injury claims, including litigation management

Strong background and experience in process improvement and data analysis

Proven ability to lead teams, manage performance and drive results

Exceptional customer service, communication, presentation, and training skills

Familiarity with core systems, including data management