City of New York · 5 months ago
System Training Specialist
All, MO
Full-time
Onsite
Mid Level
$88K/yr - $110K/yr
3+ years expThe City of New York's Department of Youth and Community Development (DYCD) is seeking a System Training Specialist to enhance the effectiveness of their data systems. This role involves training internal and external users on DYCD Connect and other systems, while also developing training materials and coordinating with various stakeholders.
GovernmentLegalPublic Relations
Responsibilities
Works closely with the Bureau of Information Technology (IT) to understand DYCD data systems and user needs to provide training for internal and external users, with a particular focus on new providers and staff from the COMPASS expansion
Acts as a liaison between program units, the system integration team, and IT to align training schedules to development and program cycle timelines
Coordinate with external contracted training vendor to provide complementary trainings and assign trainings to efficiently utilize the agency’s resources
Conduct standard system trainings, including workscope submission, data entry, and monitoring, on DYCD Connect, DYCD’s system of record
Develop new trainings on specialized DYCD Connect functionality as needed to meet the needs of program units, including new functionality developed as part of the COMPASS expansion
Understand and provide training for other DYCD systems as needed
Develop and maintain user guides and other materials to support system learning
Update DYCD’s document library to ensure accurate and appropriate documents are available to support providers’ system use
Create and edit asynchronous resources for training, including video tutorials and other multimedia resources
Document and elevate user concerns and issues with data systems to improve system functionality
Utilize adult learning principles to increase user engagement in system trainings
Create mechanisms for user feedback on data systems and on system trainings to continue to improve system functionality and resource development
Develop communications and marketing strategies to build awareness of DYCD systems
Convene interagency workgroups to inform system training and policies
Other tasks as assigned
Qualification
Required
A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health
A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization
A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in '2' above
Two years as a City Research Scientist Level I can be substituted for the experience required in '1' and '2' above
Strong facilitation skills and experience conducting trainings for adult participants
Proven record of establishing strategic relationships quickly and effectively
Excellent project management skills, including ability to develop and manage processes involving multiple stakeholders and deadlines
Experience using DYCD Connect and other DYCD or City systems
Expertise in video editing software and document design software to create resources
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
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