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Genesys · 2 days ago

Sr. Services Engagement Director

Indiana, United States

Full-time

Hybrid

Lead/Staff, Director/Executive

$122K/yr - $227K/yr

5+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Sr. Services Engagement Director drives revenue in assigned accounts while creating and fostering relationships with all levels of internal and external stakeholders, ensuring customer satisfaction and retention while articulating the value proposition of Genesys solutions.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

Responsibilities

Cultivate business development opportunities and drive revenue within a specified region or list of named accounts by developing strategic business plans

Design and communicate persuasive content to capture the attention of our customers

Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution

Meet and exceed all quarterly and annual financial targets

Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC)

Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals

Ensure 100% customer satisfaction and retention

Identify and foster strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors

Ensure our solutions' timely and successful delivery according to customer needs and objectives

Ensure customers are continuously updated on all the latest Genesys offerings

Qualification

SaaS sales experienceCCaaSCX industry experienceAccount planning skillsCloud transition salesNegotiation skillsCustomer relationship managementCommunication skillsPresentation skills