Independent Management Services of Minnesota, Inc. ยท 3 weeks ago
Community Manager- Market Rate
BRUSH WATSON WEST - Detroit, MI 48201
Full-time
Onsite
Mid LevelIndependent Management Services is a full-service property management and marketing firm, specializing in the revitalization of under-managed multifamily housing developments. The Community Manager will oversee the daily operations of the community, ensuring excellent customer service and maintaining the property to a high standard.
Government Administration
Responsibilities
Day-to-day management of all phases of the operation of the community
Lead team in providing great customer service to residents with particular attention on curb appeal, move-in experience, timely work order response, friendliness of the office staff and properly addressing resident concerns
Maintaining expert level competitive marketplace knowledge
Maintains and strives extraordinary customer service to all prospects and residents
Supervises and assists in all the leasing activities
Manage monthly rent collections, delinquencies, and concessions per company policy
Process evictions and attend court hearings when necessary
Retain, negotiate, and supervise third-party vendors and contractors
Account receivables/payments manage supplies and inventory and ensure timely payment expenses
Foster working relationships with residents, vendors/contractors, law enforcement, and community members
Physically walk and inspect the community daily; ensuring a superior experience for all community amenity spaces and vacant apartment homes
Hire, train, supervise, and evaluate all office, maintenance, janitorial and other on-site personnel
Evaluates team performance, including the completion of annual performance reviews, while counseling underperformance and provides critical feedback to improve performance
Reports directly to the Regional Property Manager
Qualification
Required
Leasing, sales, and customer service experience required
Sales-minded individual with attention to detail
Experience managing residential communities
Must adhere to Federal, State and Local Fair Housing Laws
Ability to train, develop, lead and mentor
Superior written and verbal communication skills
Ability to multitask with ease and professionalism
Preferred
Experience with affordable housing programs is a plus
Knowledge of REAC preferred
Flexible schedule may include some weekends
Proficiency with Paycom software and Microsoft Office suite preferred
Experience with RealPage OneSite preferred
Benefits
Employer paid health and dental insurance (100% employee only) with affordable dependent and family coverage.
Voluntary insurance options: Vision, Life, Accident Injury, Long-Term Disability, and Identity Theft.
401(k) with above-average employer matching contribution.
Generous paid time off package.
Training and employee development program.
Among many other employee benefits.
Company
Independent Management Services of Minnesota, Inc.
Founded in 1995 by Stephen and Renee Thorson, Independent Management Services of Minnesota, Inc.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase