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Ralphs Grocery Company · 3 weeks ago

STARBUCKS/LEAD BARISTA

Pasadena, CA

Part-time

Onsite

Mid Level

$23/hr - $23/hr

Ralphs is a grocery store chain that is part of The Kroger Company, serving customers in over 180 stores throughout California. The Lead Barista is responsible for ensuring service standards are met by providing quality coffee selection and preparation while supervising department personnel and maintaining a clean customer service area.

GroceryRetailSalesWholesale

H1B Sponsor Likely

Responsibilities

Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation

Monitors total department conditions and follows through to maintain standards

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety

Increase sales through effective marketing and merchandising of products in the Department

Assist in supervision and direction of department personnel to ensure quality customer service

Delegate job assignments and responsibilities to associates in accordance with duty rosters

Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department

Monitor code dates and product rotation, removes out of code product

Holds personnel in department accountable for their job assignments and responsibilities

Writes department schedules, coordinating requests and bids and business needs

Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable)

Maintain customer service area and equipment in a clean and appealing manner

Demonstrate Customer 1st Behavior when taking care of customer needs

Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day

Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.)

Follow store policies and procedures for operational flow at each station

Perform cleaning tasks in accordance with cleaning standards and work as a store team player

Present one's self professionally and demonstrate clear communication with all customer and partner interactions

Perform equipment maintenance in accordance with preventative maintenance checklist

Follow cash handling and register policies

Follow inventory stocking and recording guidelines

Able to effectively communicate with customers and associates

Be prompt, tactful, calm, courteous, and professional in all interactions

Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination

Perform any and all duties as assigned

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualification

TrainedCertified baristaSupervisory skillsPrior food handlingEffective communicationCustomer serviceConflict managementTeam player

Required

Willing and available to work weekends and holidays as needed

Effective written and oral communication skills

Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers

Must be a trained and certified barista

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential functions of this position with or without reasonable accommodation

Preferred

Past work record reflects dependability and integrity

Prior food handling

Supervisory skills