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Medallion Bank · 3 weeks ago

VP, Consumer Lending Operations

SLC Metro Area

Full-time

Hybrid

Mid, Senior Level

7+ years exp

Medallion Bank is an industrial loan bank that specializes in providing consumer loans for recreational vehicles, boats, and home improvement. The VP, Consumer Lending Operations is responsible for managing the Bank’s consumer lending operations, overseeing daily processes, and ensuring operational excellence across the lending teams.

BankingFinancial ServicesInsuranceSolar

Work & Life Balance

No H1B

Hiring Manager

Michelle Hollaway, MBA, SHRM-SCP

Responsibilities

Lead and manage all loan officers, processors, and funders within the Rec and HI Lending departments, providing both direct and indirect supervision

Hire talented candidates and encourage a consistently performance-oriented team environment. Meet regularly and interact productively with all lending employees to accomplish goals and objectives

Perform critical assessments of all processes and challenge the status quo by seeking new opportunities to improve operational efficiencies, reduce errors, leverage automation, and ensure optimal performance

Lead coordination between internal departments and external vendors to find and implement new platforms and upgrade current systems

Cultivate a work environment of excellence by delivering high-quality solutions and unmatched customer service levels at every touchpoint

Establish and communicate long-term operational vision and shorter-term goals to deliver an exceptional customer experience aligned with organizational objectives

Provide shared oversight of Rec and HI Lending projects and initiatives. Recommend changes to processes and policies based on business needs

Drive the development of a forward-looking consumer lending strategy by collaborating with senior leadership ensuring alignment with Bank’s annual growth and innovation objectives

Thoroughly understand credit underwriting and origination policies and procedures. Participate in drafting, updating, and following the approved policies and procedures associated with Rec and HI Lending

Collaborate with other departments and regulators to ensure compliance and operational integrity

Provide routine updates to management on team performance and lending operations initiatives, including identifying weaknesses, appropriate analysis of historical loan production, and other key metrics

Perform additional duties as assigned to support departmental and organizational success

Qualification

Consumer lending experienceLeadership capabilitiesOperational excellenceMicrosoft Office skillsTeam developmentWritten communicationVerbal communicationDecision-making skillsSelf-motivated

Required

Employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background

Lead and manage all loan officers, processors, and funders within the Rec and HI Lending departments, providing both direct and indirect supervision

Hire talented candidates and encourage a consistently performance-oriented team environment

Meet regularly and interact productively with all lending employees to accomplish goals and objectives

Lead coordination between internal departments and external vendors to find and implement new platforms and upgrade current systems

Cultivate a work environment of excellence by delivering high-quality solutions and unmatched customer service levels at every touchpoint

Establish and communicate long-term operational vision and shorter-term goals to deliver an exceptional customer experience aligned with organizational objectives

Provide shared oversight of Rec and HI Lending projects and initiatives

Recommend changes to processes and policies based on business needs

Drive the development of a forward-looking consumer lending strategy by collaborating with senior leadership ensuring alignment with Bank's annual growth and innovation objectives

Thoroughly understand credit underwriting and origination policies and procedures

Participate in drafting, updating, and following the approved policies and procedures associated with Rec and HI Lending

Collaborate with other departments and regulators to ensure compliance and operational integrity

Perform additional duties as assigned to support departmental and organizational success

Excellent written, verbal communication, with the ability to influence and engage across all levels

Will interact with senior management, many departments in the Bank, and outside professionals

Self-motivated and hard-working

Must be able to handle multiple priorities simultaneously with accuracy and function in a fast-paced environment

Strong Microsoft Office skills, particularly Excel, Adobe Pro and cloud-based collaboration tools

Demonstrated leadership capabilities with a focus on team development and strategic execution

Sound judgement and decision-making skills, with the ability to communicate decisions clearly and effectively

Preferred

Extensive experience (7+ years) in consumer lending and banking operations

Preferably in an indirect lending environment

Skilled in leading teams, with a strong background in staff supervision, management, and oversight of day-to-day lending operations

College degree preferred

May be substituted with at least 7+ years of related experience or the equivalent combination of education training and experience which provides the required knowledge, skills, and abilities