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Baylor Scott & White Health · 2 weeks ago

CSC Customer Service Specialist - Evenings

Dallas, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals and communities. The Customer Service Specialist role involves resolving advanced customer issues while demonstrating operational excellence and a commitment to exceptional customer experiences.

FitnessHealth CareMedicalSports

Responsibilities

Confers with customers by telephone, email, or in-person to troubleshoot and resolve issues within a single region (CTX or NTX)

Researches financial issues on customer accounts and ensures issues are effectively resolved in a timely manner

Demonstrates salesmanship qualities when communicating with the customer. Collects the balance or resolves issues that could escalate to upper management

Recognizes and advises management of trends that could lead to future or recurring customer service issues

Reviews the patient accounting system to ensure all communications are covered, explained, and documented

Maintains courteous and personalized service to the customer

Resolves customer grievances and escalates the appropriate issues to supervisor or other departments

Interprets a variety of specialized communications/documents, including commercial/managed care EOBS, Medicare remittances, and Medicaid R&S

Qualification

Customer service experienceSalesmanshipConflict resolutionBasic computer skillsProfessionalismMulti-taskingPhone etiquettePatient-centered communicationSoft collection experienceTechnical knowledge