Aubuchon Company · 3 weeks ago
Experienced Sales Associate - Full Time
New Britain, PA
Full-time
Onsite
Entry, Mid Level
$15.50/hr - $19/hr
2+ years expThe Aubuchon Company is a 4th generation family company with over 100 retail locations, dedicated to providing a unique customer experience known as 'The Aubuchon Difference'. They are seeking an Experienced Sales Associate who will serve as a team lead, focusing on customer service excellence and team development while overseeing daily operations and mentoring staff.
E-CommerceHardwareRetail
Responsibilities
Provide world-class customer service, building relationships and understanding customer needs through the Aubuchon Difference
Offer advanced product knowledge, guiding customers through complex projects and recommending complete solutions
Actively seek out opportunities to upsell and cross-sell products to enhance customer satisfaction and meet sales goals
Promote the loyalty program, in-store events, and monthly promotions to increase customer engagement
Handle escalated customer concerns professionally, resolving issues or escalating to management as needed
Accurately process sales and returns using the POS system
Manage cash handling processes, including deposits, drawer reconciliation, and safe counts
Train, mentor, and guide Sales Associates/Cashiers on operational processes, customer service, and product knowledge
Perform hands-on tasks such as filling propane, cutting keys and glass, repairing screens, and operating forklifts
Maintain inventory levels and assist with restocking to keep a clean, organized, and fully stocked sales floor
Fulfill online orders promptly and accurately, ensuring customer satisfaction with in-store and curbside pickups
Assemble products for in-store displays and customer orders
Identify and address safety concerns, ensuring a secure environment for customers and associates
Adhere to all company policies, safety regulations (OSHA, state-mandated), and Aubuchon’s Core Values
Open and close the store, ensuring all security and safety procedures are followed
Serve as Leader on Duty (LOD), overseeing daily store operations in the absence of store leadership
Manage daily key tasks, ensuring timely follow-ups and updates within Asana
Qualification
Required
Must be at least 18 years old
2+ years of retail or hardware experience required
Strong interpersonal and communication skills to lead and motivate a team
Proficiency in basic math for transactions, inventory management, and project estimations
Ability to operate tools and machinery, including key-cutting machines and forklifts
Strong organizational skills and attention to detail
Weekend availability and flexibility to adapt to business needs
Must be able to lift up to 50 lbs., with frequent lifting/carrying of up to 25 lbs
Ability to stand, walk, bend, twist, push, and reach throughout shifts
Must be able to pass a motor vehicle record check if driving is required
Comfortable working in an animal-friendly environment (accommodations available upon request)
Preferred
High school diploma or equivalent preferred
Leadership or key-holder experience preferred
Willing to obtain forklift and propane certification within 90 days of hire (training provided)
Benefits
401(k) with Match Program – •Available Day 1 •
PTO Awards starting at 80 hours and increases with seniority
4 Paid Holidays
Medical, Vision, Dental Insurance
Company Funded – HSA/HRA Program
Short Term Disability
Company Paid Life Insurance
Wellness Program – •Earn $300 annually •
Team Member Assistance Program and Fund
Discounted Pet Health Insurance
Gym Reimbursement
Tuition Reimbursement Program
Training and Growth Opportunities
Team Member Discounts at all locations
Company Discount Program for Tickets, Electronics, Vacations, and more!
Company
Aubuchon Company
Your neighborhood hardware store with just what you need, at prices you can afford, and the help you would expect from a friend.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Will Aubuchon
Chief Executive Officer
JILLIAN MONTMARQUET
Chief People Officer
Recent News
The Patriot Ledger
2024-04-28
Vermont Business Magazine
2024-04-28
Company data provided by crunchbase