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Builders FirstSource · 2 weeks ago

Lead Analyst, Retail Order Management

United States

Full-time

Onsite

Senior Level

$124K/yr - $160K/yr

7+ years exp

Builders FirstSource is America’s largest supplier of building materials, value-added components, and building services to the professional market. They are seeking a talented and experienced Lead Analyst to optimize their Order Management and Retail systems, focusing on enhancing customer experiences and driving process improvements. The role involves business process analysis, data evaluation, system assessment, and collaboration with IT teams for solution design and implementation.

Building MaterialManufacturingReal Estate

Responsibilities

Analyze existing business processes and workflows related to Retail systems. Identify areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction

Evaluate data related to sales, returns, inventory, and customer interactions. Extract meaningful insights and trends from the data to inform decision-making and enhancements to the Retail systems

Assess the current Retail system landscape, including hardware and software components and leverage this knowledge to design and shape the functionality in the new Retail platform. Identify opportunities for process improvement, policy changes and system enhancements to meet evolving business needs

Collaborate with IT and development teams to design and propose solutions that address identified business needs. Create detailed specifications and functional requirements for Retail systems enhancements

Plan and conduct user acceptance testing (UAT) to ensure that Retail systems system changes meet business requirements and user expectations

Maintain comprehensive and up-to-date documentation of Retail systems configurations, workflows, and user guides. Ensure that all stakeholders have access to relevant documentation

Assist in developing training materials and provide training to end-users, ensuring they can effectively use Retail systems. Offer ongoing support to resolve issues and address user concerns

Collaborate with Retail system vendors to evaluate and implement new features, updates, or troubleshoot issues as needed

Ensure that Retail systems comply with relevant industry standards, data protection regulations, and security best practices

Qualification

Retail systems experienceData analysis proficiencyOrder Management knowledgePOS systems proficiencyAgile project managementPayment processing knowledgeDocumentation skillsProblem evaluationTrainingSupportTechnical communicationCustomer focus

Required

A minimum of 7 years of experience in gathering and analyzing business and technical requirements and demonstrated proficiency in translating business needs into technical solutions

A minimum of 5 years of experience working with Retail systems, including POS hardware and software components, with a deep understanding of Retail functionality and features

Proficiency in data analysis tools and techniques, with a minimum of 3 years of experience in extracting meaningful insights from sales and transaction data to inform business decisions and optimize POS systems

A solid understanding of retail operations, including inventory management, sales processes, and customer interactions, with a minimum of 3 years of experience in retail industry practices

Experience working within agile or similar project management methodologies, with a minimum of 2 years of experience in agile project environments, including user stories, sprint planning, and iterative development

Familiarity with payment processing technologies and payment security standards, such as PCI DSS, with a minimum of 2 years of experience in ensuring secure and compliant payment transactions at the POS

Bachelor's degree from an accredited college/university or equivalent relevant work experience