ServiceTitan · 12 hours ago
Senior Engineering Manager, Reporting & Dashboards
United States
Full-time
Remote
Senior Level
$202K/yr - $270K/yr
6+ years expServiceTitan is seeking a hands-on, execution-focused Senior Engineering Manager to lead their Report & Dashboard team. This role involves overseeing technical direction, people development, and ensuring the delivery of data access and visualization solutions that support business intelligence. The ideal candidate should possess strong leadership skills and a passion for building reliable, scalable data products.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Lead, coach, and grow a geographically distributed team of software and data engineers
Drive execution through Agile/Scrum practices; ensure consistent delivery, retrospectives, and sprint planning
Define and track engineering effectiveness using metrics (e.g., sprint predictability, incident rates, code quality, deployment frequency)
Own the end-to-end delivery of features and improvements for reporting, visualization, and dashboard infrastructure
Guide technical design, implementation, and operational excellence, including modernizing the KPI and reporting framework using DBT and MetricFlow
Partner closely with Product, Data Platform, and other engineering teams to align on roadmap and cross-team dependencies
Champion best practices in software development, data modeling, testing, and CI/CD pipelines
Ensure the team maintains high availability, responsiveness, and performance for near-real-time reporting services
Qualification
Required
Current, active coding proficiency in C# or Java
Bachelor's degree in Computer Science, Software Engineering, or a related technical field
Expert-level knowledge of Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other) or Java
6+ years of experience as a software developer working with distributed and microservice architectures in a SaaS environment
3+ years of experience managing high-performing engineering teams, including remote or distributed teams
Proven leadership in driving the Scrum process, with a strong ability to coach teams through planning, execution, and retrospective cycles
Demonstrated ability to use engineering KPIs to measure and improve team performance and system health
Strong technical background in data engineering, analytics platforms, or full-stack systems delivering reporting and BI solutions
Hands-on experience with modern data stack components such as Snowflake, DBT, Looker, or MetricFlow
Solid understanding of SQL optimization, KPI computation, and data visualization best practices
Excellent written and verbal communication skills; able to bridge technical and non-technical audiences
Experience working across time zones and cultures
Experience migrating legacy reporting systems to modern, scalable data stacks
Familiarity with metadata-driven KPI definition and dynamic SQL generation
Background in enterprise SaaS or multi-tenant architecture
Understanding of shift-left testing principles and experience driving early test automation and validation practices within the SDLC
Preferred
Master's or higher degree
Exposure to Generative AI technologies to enhance customer experience, such as: Building AI-powered assistants or copilots to help users explore, interpret, or build reports; Using LLMs to summarize dashboards or surface insights in natural language; Recommending KPIs or visualizations based on user behavior, intent, or data trends
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2025-12-16
MarketScreener
2025-12-12
Company data provided by crunchbase