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NYC Department of Social Services · 3 weeks ago

NETWORK INFRASTRUCTURE MANAGER

Brooklyn, NY

Full-time

Onsite

Mid, Senior Level

6+ years exp

NYC Department of Social Services is dedicated to fighting poverty and addressing homelessness in New York City. They are seeking a Network Infrastructure Manager to oversee a team of network engineers, ensuring optimal network performance and managing various WAN projects related to the agency's network components.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Manage, mentor and guide a team of network engineers responsible for projects related to planning, designing, configuring, installing, implementing, testing, troubleshooting, integrating, performance monitoring, maintaining, enhancing, security management, documenting, and support of all DHS/DSS network components

Manage several WAN projects related to the planning, designing, configuring, installing, implementing, testing, troubleshooting, integrating, performance monitoring, maintaining, enhancing, security management, documenting, and support of the Agency’s network components such as routers, switches, firewalls, voice gateways, voice routers, WiFi controllers, access points, data circuits, servers, IP Surveillance Cameras and other IP based hardware or associated devices or services connecting to the network infrastructure

Address network bottlenecks based on Net IM system alerts, security logs, and network utilization monitoring tools, such as Riverbed Steelheads, to ensure optimum network performance and 24x7 high availability

Ensure Service Desk tickets for technical support are addressed by the unit with timely follow up and resolution, including working closely with various internal I/TS teams, and escalating major hardware/software problems

Travel to various locations

Qualification

Network infrastructure managementWAN project managementTeam leadershipJuniper configurationCisco configurationTechnical supportTroubleshootingDocumentation

Required

A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project

A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in '1' above, including one year in a project leader capacity or as a major contributor on a complex project

A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience

A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above

All candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project

To be eligible for placement in Assignment Level IV, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming

Preferred

Juniper network switch configuration

Basic Cisco switch configuration

Experience managing a team of skilled network field engineers

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees