Apply on Employer Site

Torrington Savings Bank · 2 weeks ago

Branch Supervisor

Burlington, CT

Full-time

Onsite

Entry, Mid Level

2+ years exp

Torrington Savings Bank is dedicated to providing superior customer service and managing branch operations. The Branch Supervisor will oversee daily operations, assist in coaching junior employees, and ensure compliance with regulatory requirements while contributing to branch sales goals.

BankingFinancial Services

No H1B

Responsibilities

Accurately process various transactions, including but not limited to:

Deposits, withdrawals, transfers, loan payments, issue money orders and Treasurer’s Checks, redeem US Savings Bonds

Answer complex customer queries

Handle cash and run/balance a cashbox

Use, balance and maintain TCR ( Cash Recycler)

Contribute to Branch goal achievement through sales, referrals, and retention of account relationships and excellent customer service

Identify customer needs and effectively sell and cross-sell products and services through communicating ideas, suggestions and solutions

Ability to open all deposit accounts

Ability to take Residential and Consumer Loan applications (NMLS Certification required)

Obtain Notary Public

Comply with all regulatory requirements, including accurate completion of CTR’s

Effectively work in a team environment with emphasis on contributing to the successful execution of a Branch Business plan

Refer customers to Bank employees who specialize in the type of problem or query they present (Mortgage Loan Originator, Commercial Loan Officer, etc.)

Comply with established policies, procedures and work ethics

Ability to balance Vault, ATM, and Branch

May be assigned as the Branch Operations designee

Responsible for supervising staff and daily Branch Operations

Assist with coaching and mentoring of staff members to attain their highest potential in Customer Service and Operational skills

Perform other duties as assigned

Qualification

Retail Banking experienceBranch operations knowledgeNMLS CertificationSupervisory experienceEffective communicationProblem-solvingCustomer focusCollaborationAdaptability