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Baylor Scott & White Health · 2 weeks ago

Manager Change & Employee Experience (Hybrid)

Dallas, TX

Full-time

Hybrid

Senior Level

5+ years exp

Baylor Scott & White Health is seeking a Manager of Change and Employee Experience who will support change management strategies and enhance the employee experience. This role involves developing and implementing processes and metrics, while collaborating with cross-functional stakeholders to ensure effective organizational change and culture programs.

FitnessHealth CareMedicalSports

Responsibilities

Supports the development and implementation of the change management methodology and enterprise standardization, and supports evolution of BSWH change management plans and strategies to drive new ways of working, behaviors, and cultural shifts for the organization

Assists in the development, delivery, and tailoring of change plans to address the ongoing needs and business objectives

Ensures consistent leading practices across journeys, solutions and experience initiatives

Assists in the identification of CX and EX interdependencies and contribute to resolution

Leverages customer and employee insights to help make data-driven, customer-centric decisions that support employee and customer satisfaction

Responsible for development and execution of measurable, results-based strategies and related deliverables that support experience programs

Leads BSWH's end-to-end employee experience design efforts - from framing the problem and ideation through implementation

Utilizes human-centered design practices to tackle complex problems and enhance employee experiences

Works closely with cross-functional stakeholders to look at the full organizational ecosystem and ensure experiences resonate as intended

Shares insights and data through strong narrative writing and storytelling and clear, thorough recommendations based on the analysis

Qualification

Change managementEmployee experience designData analysisHuman-centered designBusiness transformationConsulting experienceCommunicationOrganizational skills